Alecxander Harmeling
Portage,IN
Summary
Hard working Manager offering outstanding skills in customer service, cleaning and management. Experienced with three years in customer service and cleaning, with 18 months in management. Customer-focused work experience devoted to meeting team and customer needs.
Overview
4
4
years of professional experience
Work History
General Manager
Planet Fitness
10.2024 - 12.2025
- Developed operational strategies that enhanced service delivery and customer satisfaction.
- Streamlined onboarding processes to improve employee training efficiency and retention.
- Conducted market analysis to identify growth opportunities and inform strategic planning.
- Monitored performance metrics to assess operational effectiveness and drive improvements.
- Enhanced member engagement through targeted marketing and community outreach efforts.
Overnight
Planet Fitness
04.2024 - 10.2024
- Maintained cleanliness and organization of the facility during overnight hours.
- Conducted regular inventory checks to ensure all equipment and supplies were accounted for.
- Supported team members by assisting in resolving customer inquiries and concerns.
- Monitored safety compliance procedures to ensure a secure environment for all members.
Crew Supervisor
Emagine Entertainment
07.2023 - 04.2024
- Achieved high-quality results with high attention to detail in all tasks performed by crew.
- Provided ongoing training and mentorship to crew members, strengthening their overall performance.
- Promoted culture of accountability within team by setting clear expectations and holding individuals responsible for their actions.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Resolved issues quickly to maintain productivity goals.
Crew Lead
Emagine Entertainment
02.2023 - 07.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Crew Member
Emagine Entertainment
01.2022 - 02.2023
- Worked front counter, box office and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Unloaded hundreds of pounds of company stock from trucks, sorted, and put away.
Education
High School Diploma -
Chesterton Senior High School
Chesterton, IN06.2022
Skills
- Team Management
- Cash Handling
- Customer Service
- Employee Training
- Telephone Etiquette
- Performance Improvement
- Dress Code Enforcement
- Point of sale operation
- Crew oversight
- Product Promotion
- Heavy Lifting
Timeline
General Manager
Planet Fitness
10.2024 - 12.2025
Overnight
Planet Fitness
04.2024 - 10.2024
Crew Supervisor
Emagine Entertainment
07.2023 - 04.2024
Crew Lead
Emagine Entertainment
02.2023 - 07.2023
Crew Member
Emagine Entertainment
01.2022 - 02.2023
High School Diploma -
Chesterton Senior High School