ALEE LINDA BIRD
Raton
Summary
Personable and adaptable professional with extensive experience in customer service, public interaction, and administrative support across diverse industries including hospitality, government operations, and clerical management. Skilled in handling sensitive matters with professionalism and delivering excellent service in fast-paced environments. Committed to promoting safety, communication, and comfort, making an ideal candidate for transitioning into a Flight Attendant role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Title Examiner – Supervisor
State of NM Delinquency Bureau
12.2024 - Current
- Assist the Bureau Chief with the collection of data from sales and collections.
- Assist the Bureau Chief and Legal Division with the preparation of court documents, legal answers, and supporting research.
- Make well-informed, effective, and timely decisions while perceiving the impact and implications of those decisions.
- Listen effectively and clarify information as needed.
- Identify and analyze problems, weigh the relevance and accuracy of information, generate and evaluate alternative solutions, and make sound recommendations.
- Perform advanced, technical, and complex research, examination, and determination of property titles.
- Provide extensive technical and complex research, analysis, and review of work to determine ownership and/or the status of property.
- Plan, develop, and implement the processes and operations related to title examination activities.
- Perform final review of all pertinent documents to ensure accuracy and compliance.
- Devote a substantial portion of time to assigning and directly supervising the work of at least two permanent/full-time employees.
- Act upon leave requests and conduct annual performance evaluations.
- Recommend disciplinary actions when necessary.
- Conduct training of personnel.
- May interview and recommend the selection of applicants.
Title Examiner – Advanced
State of NM Delinquency Bureau
01.2022 - 12.2024
- Responsible for title research, collection and setting up accounts for public auction in assigned counties in accordance with statutory requirements.
- Provide statewide and out-of-state assistance to delinquent taxpayers, state and county officials and public regarding status and collection of delinquent property taxes on real property.
- Assigned in training and supervising a new employee for the last 7 months.
- Assisted in-house examiners/supervision with their work when needed and/or requested.
- A positive voice for coworkers as well as for myself to benefit the progression of our careers.
- Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
Title Examiner – Operational
State of NM Delinquency Bureau
09.2021 - 01.2022
- Responsible for title research, collection and setting up accounts for public auction in assigned counties in accordance with statutory requirements.
- Provide statewide and out-of-state assistance to delinquent taxpayers, state and county officials and public regarding status and collection of delinquent property taxes on real property.
Title Examiner – Basic
State of NM Delinquency Bureau
03.2020 - 09.2021
- Responsible for title research, collection and setting up accounts for public auction in assigned counties in accordance with statutory requirements.
- Provide statewide and out-of-state assistance to delinquent taxpayers, state and county officials and public regarding status and collection of delinquent property taxes on real property.
Waitress / Front Desk
Casa Lemus
01.2019 - 01.2020
- Serve customers; register and record correspondence for motel; issue rooms to customers and take payments.
Deputy Clerk
Colfax County Treasurer’s Office
01.2016 - 01.2020
- Balance and record bank records for different accounts; write and sign checks; answer correspondences based on property tax information; take tax payments; answer phone calls; research property owner and liens associated with properties for homeowner or researcher; compose and file various reports; supervise office when management was gone.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
General Studies
Luna Community College
Las Vegas, NMHigh School Diploma - undefined
Raton High School
Raton, NM05.2016
Skills
- Customer Service Excellence
- Emergency Awareness
- Conflict Resolution
- Verbal & Written Communication
- Public Interaction & Assistance
- Professionalism & Discretion
- Time Management
- Safety & Policy Adherence
- Multitasking
- Attention to Detail
- Team-Oriented & Independent Worker
- Problem Solving Under Pressure
Certification
- NM TRD PTD Appraiser I – Issued July 2024
- Fundamentals of Real Property Appraisal (101) – Issued July 2024
- Certified Pharmacy Technician – NMSU-DACC, Fall 2021
- Server Permit Certificate – Issued March 2024
- Food Handler’s Certification – Issued January 2019
- Certified Nurse Assistant (CNA) – Issued July 2016
Community Service
YCC Grant, Construction/Labor, Raton, NM, 2014, 2016, Plant trees; cut down trees; landscaping; concrete work; welding and building during summers., Maintained clean and organized construction areas to reduce risk of hazards.
Timeline
Field Title Examiner – Supervisor
State of NM Delinquency Bureau
12.2024 - Current
Title Examiner – Advanced
State of NM Delinquency Bureau
01.2022 - 12.2024
Title Examiner – Operational
State of NM Delinquency Bureau
09.2021 - 01.2022
Title Examiner – Basic
State of NM Delinquency Bureau
03.2020 - 09.2021
Waitress / Front Desk
Casa Lemus
01.2019 - 01.2020
Deputy Clerk
Colfax County Treasurer’s Office
01.2016 - 01.2020
High School Diploma - undefined
Raton High School
General Studies
Luna Community College
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