Aleena Delgado
Grand Rapids,MI
Summary
Dependable server, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving customer issues, waitstaff, and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
The B.O.B.
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, and guiding restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager
Mr. Burger
09.2018 - 09.2022
- Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Social Work - Social Work
Grand Valley State University
Allendale, MI04.2025
No Degree - General Education/Pre Social Work
Grand Rapids Community College
Grand Rapids, MI04.2022
Skills
- Strong Work Ethic
- Performance Improvement
- Team Player
- Adaptable and Flexible
- Reliable and Responsible
- Multitasking Abilities
- Cool Under Pressure
Timeline
Server
The B.O.B.
09.2022 - Current
Manager
Mr. Burger
09.2018 - 09.2022
Bachelor of Social Work - Social Work
Grand Valley State University
No Degree - General Education/Pre Social Work
Grand Rapids Community College
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