Aleena Holloway
Bolingbrook,IL
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Supervisor
Allied Universal Security Services
Villa Park, IL
04.2023 - Current
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Developed training materials for new employees to enhance onboarding experience.
- Collaborated with management on scheduling and resource allocation for optimal performance.
- Resolved employee conflicts through effective communication and mediation techniques.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Crew Member
Chipotle
Elmhurst, Illinois
08.2022 - 02.2023
- Provided excellent customer service in a fast-paced drive-in environment.
- Prepared and assembled food items according to company standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to maintain cleanliness of the work area.
Stylist
Lovisa
Lombard, Illinois
04.2022 - 07.2022
- Styled customers with accessories to enhance their personal fashion choices.
- Assisted in maintaining visual merchandising standards on the sales floor.
- Engaged with customers to provide personalized shopping experiences and advice.
- Resolved customer inquiries and concerns to ensure satisfaction and loyalty.
- Provided personal consultations to determine clients' styling needs and preferences.
Online Grocery Associate
Walmart
Glen Ellyn, Illinois
11.2021 - 03.2022
- Assisted customers with online grocery orders and product selection.
- Prepared items for delivery by picking and packing groceries efficiently.
- Maintained accurate inventory levels by organizing stock and updating records.
- Collaborated with team members to ensure timely order fulfillment and customer service.
- Utilized handheld devices to track orders.
Shift Lead
Sonic
Villa Park, Illinois
05.2021 - 10.2021
- Supervised team members during shifts to ensure smooth operations.
- Assisted with training new employees on company policies and procedures.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
Bagger
Jewels Osco
Melrose Park, Illinois
01.2021 - 05.2021
- Maintained cleanliness and organization of the bagging area.
- Assisted customers with product inquiries and bagging preferences.
Crew Member
Sonic drive in
Villa Park, Illinois
05.2020 - 01.2021
- Provided excellent customer service in a fast-paced drive-in environment.
- Prepared and assembled food items according to company standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to maintain cleanliness of the work area.
Education
Associate of Applied Science - Criminal Justice
Triton College
River Grove, IL 08.2022 - 05.2025
Skills
- Employee training
- Conflict resolution
- Customer service
- Operations supervision
- Scheduling management
- Training and mentoring
- Payroll processing
Timeline
Supervisor
Allied Universal Security Services
04.2023 - Current
Crew Member
Chipotle
08.2022 - 02.2023
Associate of Applied Science - Criminal Justice
Triton College
08.2022 - 05.2025
Stylist
Lovisa
04.2022 - 07.2022
Online Grocery Associate
Walmart
11.2021 - 03.2022
Shift Lead
Sonic
05.2021 - 10.2021
Bagger
Jewels Osco
01.2021 - 05.2021
Crew Member
Sonic drive in
05.2020 - 01.2021