Aleena Imran
Springfield,United States
Summary
Communication Skills,Problem-Solving,Attention to Detail,Adaptability,Customer-Focused
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Marshalls
Alexandria, VA
01.2024 - Current
- Proactively identified opportunities for process improvement and implemented strategies to streamline customer service operations, resulting in enhanced productivity and improved customer satisfaction metrics.
Customer Service Representative
medina
Springfield, VA
09.2023 - Current
- Efficiently managed customer inquiries across multiple channels (phone, email, chat) at a local non-profit organization, ensuring prompt resolution and maintaining a high level of customer satisfaction.
- Provided personalized assistance to customers, addressing order-related issues, offering detailed product information, and responding to general inquiries with professionalism and courtesy.
Customer Service Cashier
ALQALAM
SPringfield, VA
08.2021 - 09.2023
- Successfully managed project timelines and budgets, demonstrating strong organizational skills and attention to detail while leading a dedicated team and coordinating interdepartmental efforts to achieve company goals.
- Demonstrated adaptability and technical proficiency by navigating various systems and applications to promptly provide accurate information to customers during my tenure at a self-defense club, enhancing the overall customer experience and optimizing operational efficiency.
Education
High School Diploma -
JAVA ACADEMY
United State05-2025
Professional Skills
- Mastery of Microsoft Office(Word,Excel,PowerPoint) and Google Suite(Docs,Sheets,Slides)
- Comfortable working in both Microsoft Windows 10 and MacOS X.
- Excellent communication skills with the focus on team-building and customer relations.
- Outstanding organizational,multitasking,andf problem solving abilities.
Volunteer Section
Food bank -VA
Non Profit Organization
- Volunteer on a monthly basis to prepare meals and handle accounts and for local food bank.
Madina Company-VA
Non Profit Organization
- Worked as youth mentor to empower and support children.
- Developed productive after school activities for youth adults to reinforce positive learning.
Awards and Honors
DEAN LIST
- 3.8 GPA
Dental health institute
- Completion for Virtual summer institute
Language Competencies
- English :native language
- Spanish :intermediate
- Phusto :fluent
Timeline
Customer Service Representative
Marshalls
01.2024 - Current
Customer Service Representative
medina
09.2023 - Current
Customer Service Cashier
ALQALAM
08.2021 - 09.2023
High School Diploma -
JAVA ACADEMY