Aleena Nevarez
Albuquerque,NM
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Fogo De Chão. Proven ability to enhance guest engagement through personalized service and upselling techniques, contributing to increased sales. Skilled in point of sale operations, ensuring accurate transactions.
Overview
5
5
years of professional experience
Work History
Server, Lead Server
Fogo De Chão
04.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Suggesting wine and entree pairings, while focusing on high margin items to increase sale.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new server staff by providing guidance on restaurant standards and best practices.
Server
Sandia Resort & Casino - Council Room Resturant
11.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Bar Waiter
Stoneface Tavern
06.2023 - 12.2023
- Maintained excellent customer service in a fast-paced environment.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Performed opening and closing duties efficiently.
Education
Bachelor of Science - Geography
University of New Mexico
Albuquerque, NM12-2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Point of sale operation
Timeline
Server, Lead Server
Fogo De Chão
04.2024 - 01.2025
Server
Sandia Resort & Casino - Council Room Resturant
11.2023 - 02.2024
Bar Waiter
Stoneface Tavern
06.2023 - 12.2023
Bachelor of Science - Geography
University of New Mexico
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