Aleena Rivera
Cleveland,OH
Summary
Finance student seeking a business management or finance internship to apply academic excellence, bilingual communication skills, and leadership abilities while contributing to organizational success.
Overview
1
1
Language
1
1
year of professional experience
Work History
Dasher
DoorDash
Cleveland, OH
04.2025 - Current
- Resolve [number]% customer satisfaction rate through courteous service and quick issue handling.
- Deliver 5-10 customer orders per shift with accuracy and on-time drop-offs.
- Optimize delivery routes using GPS, local knowledge, and route planning to reduce travel time and costs.
- Maintain order accuracy by checking items, addresses, and special instructions before each drop-off.
- Communicate professionally with customers to provide updates, confirm details, and support smooth deliveries.
- Manage delivery issues quickly to protect service quality and keep customer relationships positive.
- Support reliable drop-offs by staying organized, monitoring timing, and adapting to changing road conditions.
Independent Contractor
Spark Delivery
Cleveland, OH
04.2026 - Current
- Reconcile $100 in customer payments per shift while following cash-handling procedures and recording transactions accurately.
- Complete 5 deliveries per shift while following assigned routes and customer instructions.
- Verify delivery addresses and package details before departure to reduce avoidable errors during route completion.
- Communicate with customers clearly about delivery timing, drop-off instructions, and any route changes.
- Track pickup and drop-off information in digital records to keep delivery activity organized and current.
- Organize packages by route sequence to support efficient loading and timely stop completion throughout the day.
University Food Service Worker
Bowling Green State University
Bowling Green, OH
11.2025 - 04.2026
- Prepared and served menu items according to daily portioning and presentation standards.
- Maintained clean workstations, dining areas, and shared equipment throughout each service period.
- Assisted customers with menu questions, special requests, and line movement during peak hours.
- Managed cash handling and payment processing accurately while balancing transactions at the register.
- Restocked food, utensils, and supplies to keep service stations ready for steady customer traffic.
- Maintained clean dishware and utensils for fast return to the service line.
- Sorted soiled items by type to support steady washing and reduced handling delays.
Education
Bachelor of Science - Finance
Bowling Green State University (BGSU)
Bowling Green, OH05-2029
Skills
- Microsoft PowerPoint
- Google Drive
- Zoom
- Mac OS
- Data entry
- Conflict resolution
- Customer service
- Route planning
- Order accuracy
- Appointment scheduling
- Cash handling
- Order processing
- Inventory control
- Calendar management
- Document formatting
Languages
Spanish
Advanced (C1)
C1
Timeline
Independent Contractor
Spark Delivery
04.2026 - Current
University Food Service Worker
Bowling Green State University
11.2025 - 04.2026
Dasher
DoorDash
04.2025 - Current
Bachelor of Science - Finance
Bowling Green State University (BGSU)
Thompson Achiever
- Program Growth:The second cohort of Thompson Achiever Scholars followed the first, showing sustained demand and success, reinforcing the program’s role in transforming access to higher education at BGSU.
- Community Recognition: At the March 20, 2026 announcement in the Bowen-Thompson Student Union, BGSU President Rodney Rogers praised the scholars as “emerging leaders” and highlighted the Thompsons’ belief in the power of higher education.
- High Academic Standards: Recipients are selected for exceptional first-year performance (3.0+ GPA) and demonstrated leadership, campus involvement, and community service