Aleena Rodriguez
Rancho Cucamonga,CA
Overview
3
3
years of professional experience
Work History
Bank Teller
First City Credit Union
04.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Sales Associate
Nike
02.2022 - 12.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Processed cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Front Desk Associate
LA Fitness
06.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance to all inquiries.
- Processed payments with accuracy using cash registers, credit card machines and POS systems.
- Utilized computer and database system to verify information, account status and payment history.
- Resolved guest issues with creative solutions and conflict management, escalating larger concerns to supervisors.
Education
Bachelor of Science - Psychology
University of La Verne
La Verne, CA05.2025
Skills
- Transaction and Payment Processing
- Customer Relationship Management
- Financial Software
- Cash Handling
- Regulatory Compliance
- Fraud Detection
Languages
Spanish
Full Professional
Timeline
Bank Teller
First City Credit Union
04.2023 - 04.2024
Sales Associate
Nike
02.2022 - 12.2022
Front Desk Associate
LA Fitness
06.2021 - 01.2022
Bachelor of Science - Psychology
University of La Verne