Aleesha Shopa-Mauk
Cary,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in a team environment. Ready to help achieve company goals.
Overview
21
21
years of professional experience
Work History
Program Assistant
Town of Cary Parks and Recreation
Cary, NC
2022.05 - Current
- Ordered and distributed office supplies while adhering to fixed office budget.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Licensed Realtor
Keller Williams Preferred Realty
Raleigh, NC
10.2021 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budget.
- Informed home buyer of sales, construction and warranty processes.
- Compared recently sold area properties to determine competitive market prices.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Assistant Manager, Customer Service Team Lead, CSS
Publix
Cary, NC
04.2016 - 11.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Took cash and credit card payments via phone and in person.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Coached new team members on service techniques.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Corrections Officer
Chenango County Sheriffs Office
Norwich, NY
09.2002 - 03.2016
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Authored incident reports for management on violations and discrepancies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Documented prisoner identification, charges and inmate disturbance incidents.
Education
High School Diploma -
Valley View High School
Archbald, PASkills
- Client Relations
- Articulate and Persuasive
- Property Research
- Attention to Detail
- Analytical and Logical Thinking
- Leads Prospecting
Reading, Yoga, Gym, Family Adventures
I begin my days with a gym work out and end my days with yoga, followed by a good book. Try to explore new places frequently with my family.
Timeline
Program Assistant
Town of Cary Parks and Recreation
2022.05 - Current
Licensed Realtor
Keller Williams Preferred Realty
10.2021 - Current
Assistant Manager, Customer Service Team Lead, CSS
Publix
04.2016 - 11.2021
Corrections Officer
Chenango County Sheriffs Office
09.2002 - 03.2016
High School Diploma -
Valley View High School
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