Aleeyah Farnum
Round Rock,TX
Summary
Dynamic Client Service Representative with a proven track record at the Law Office of Vernal Farnum Mejia, excelling in customer support and complaint handling. Adept at understanding customer needs and maintaining data integrity, I foster strong client relationships while delivering exceptional service under pressure. Committed to enhancing client satisfaction through proactive communication and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Law Office of Vernal Farnum Mejia
Dallas, TX
01.2025 - 12.2025
- Assisted clients with inquiries, providing accurate information and support.
- Managed customer accounts, ensuring data integrity and timely updates.
- Facilitated communication between departments to resolve client issues efficiently.
- Handled routine transactions, maintaining high levels of service quality.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Adapted quickly to new software systems and tools to improve workflow efficiency.
- Supported onboarding processes for new clients, ensuring smooth transitions.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers at least 20-30 every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Childcare Provider
Bolugun Family
Dallas, TX
01.2023 - 12.2023
- Supervised children's activities, ensuring safety and engagement in a nurturing environment. Spent at least 1 hour after school doing something educational
- Developed individualized care plans based on children's needs and developmental milestones.
- Communicated effectively with parents regarding children's progress and daily activities.
Education
High School Diploma -
University of North Texas
Denton, TX05.2028
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Follow-up skills
- Complaint handling
- Computer skills
- Calm under pressure
- Understanding customer needs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Service Representative
Law Office of Vernal Farnum Mejia
01.2025 - 12.2025
Childcare Provider
Bolugun Family
01.2023 - 12.2023
High School Diploma -
University of North Texas