Aleidy Cruz
New York,United States
Summary
- Consistently delivered high-quality customer service in fast-paced environments, maintaining professionalism and attention to detail.Adapted quickly to new roles and procedures, including airport operations and airline service standards.
Overview
8
8
years of professional experience
Work History
PASSENGER AGENT
Iberia
Jamaica, NY
06.2023 - 01.2026
- Assist passengers with check-in, boarding, and travel documentation.
- Ensure compliance with airline safety, security, and customer service standards.
- Coordinate with ground staff and flight crew to ensure smooth operations.
- Provide professional and courteous service in a fast-paced airport environment.
Agent Assistant
Copa Airline
JFK
07.2025 - 11.2025
- Coordinated scheduling and booking for passengers, ensuring optimal travel arrangements.
- Managed customer inquiries, resolving issues efficiently to enhance service satisfaction.
- Assisted in training new staff on operational procedures and customer service standards.
- Developed training materials that improved onboarding efficiency for new agents.
GENERAL CLEANER
Airways
Jamaica, NY
07.2022 - 08.2023
- Maintained a safe and clean working environment by sweeping, mopping, and vacuuming floors; dusting surfaces; emptying trash receptacles; and cleaning windows.
- Worked independently with minimal supervision while completing assigned tasks.
- Followed safety procedures when using chemicals to clean bathrooms, kitchens, hallways, lobbies, stairways, and other areas.
SECURITY GUARD
ERMC
Jamaica, NY
03.2022 - 08.2022
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Operated radio equipment for communication between multiple locations.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
CASHIER
Ideal food basket
Brooklyn, NY
10.2017 - 03.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
HIGH SCHOOL DIPLOMA - undefined
El puente academy
Brooklyn, NY, United States06.2018
Skills
- Baggage handling
- Passenger assistance
- Travel documentation
- Security guard certificate
LANGUAGES
English and Spanish
Fluent
Timeline
Agent Assistant
Copa Airline
07.2025 - 11.2025
PASSENGER AGENT
Iberia
06.2023 - 01.2026
GENERAL CLEANER
Airways
07.2022 - 08.2023
SECURITY GUARD
ERMC
03.2022 - 08.2022
CASHIER
Ideal food basket
10.2017 - 03.2021
HIGH SCHOOL DIPLOMA - undefined
El puente academy