Aleigha Brockbank
Summerville,SC
Summary
Experienced professional with a strong background in delivering exceptional customer service in fast-paced environments. Skilled at multitasking, staying organized under pressure, and maintaining a warm, welcoming atmosphere for guests. Passionate about creating memorable experiences through attentive service, thoughtful recommendations, and a solution-oriented approach. Reliable, team-focused, and committed to upholding high standards of quality and professionalism in a busy wine bar setting.
Overview
10
10
years of professional experience
Work History
Manager of Practice Development
Sinclair North America
New York, NY
01.2024 - Current
- Established and developed department operations from inception, driving 50% growth in consumable sales.
- Developed and implemented practice development resources and strategies to enhance customer engagement and satisfaction.
- Drove capital sales exceeding $200,000 through strategic client engagement.
- Recruited and trained two top performing employees to strengthen workforce capabilities.
- Collaborated with cross-functional teams to streamline operational processes and collect past due payments.
- Analyzed client feedback to refine service offerings and drive continuous improvement initiatives.
Clinical Communications Manager
Sinclair North America
New York, NY
01.2023 - 01.2024
- Organized and delivered webinars aimed at educating participants on relevant industry topics.
- Developed and executed public speaking strategies to effectively convey key messages and ideas.
- Collaborated with cross-functional teams to align messaging and marketing efforts.
- Created engaging content for digital channels, driving audience engagement and interaction.
- Facilitated hundreds of national and global clinical training sessions for extensive technology portfolio.
Clinical Trainer
Viora Med/Sinclair North America
New York, NY
06.2021 - 01.2024
- Facilitated hundreds of national and global clinical training sessions for extensive technology portfolio.
- Mentored new trainers, providing guidance on instructional techniques and best practices.
- Executed international and national travel arrangements.
- Supported capital sales initiatives through comprehensive portfolio education.
Licensed Aesthetician
New Radiance Cosmetic Center
Port Saint Lucie, FL
08.2020 - 06.2021
- Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Generated $25k-$50k in treatment and product sales monthly.
- Executed advanced aesthetic procedures, including chemical peels, HydraFacials, skin tightening and microneedling, ensuring high safety standards.
- Executed front-desk tasks as required to maintain efficient office workflow.
- Provided comprehensive education to patients regarding post-treatment care and product recommendations to ensure optimal results.
Patient Coordinator and Licensed Aesthetician
Family Health Care
Boise, ID
03.2019 - 03.2020
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers to ensure clarity in care instructions.
- Managed patient intake processes, including documentation and verification of insurance information.
- Orchestrated electronic health record data entry to optimize patient data retrieval and ensure accuracy.
- Performed advanced aesthetic procedures including IPL, laser, chemical peels, Botox and SculpSure.
Licensed Aesthetician
Wellness Fusion
Boise, ID
07.2018 - 03.2019
- Delivered personalized skincare consultations for patients, tailoring treatments to individual needs.
- Performed a variety of advanced aesthetic treatments, including laser, Coolsculping, OxyGeneo, chemical peels and microneedling.
- Educated clients on post-treatment care and product usage for optimal results.
- Executed front-desk tasks as required to maintain efficient practice workflow.
- Developed and executed social media content strategies to engage target audiences.
Licensed Aesthetician and Manager
Sublime Aesthetic Professionals
Minot, ND
11.2015 - 05.2018
- Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed HydraFacials, chemical peels, makeup application and microblading safely and effectively.
- Employed skin analysis technology to enhance client understanding of treatments and product application, driving sales growth.
- Executed strategies to increase monthly revenue by 900% and optimize key practice analytics.
- Oversaw practice operations and led a team of three professionals.
Education
Esthetics License - Esthetics
Oliver Finley Academy
Boise, ID05-2015
High School Diploma -
Rocky Mountain High School
Meridian, ID05-2011
Skills
- Build rapport with customers to enhance experience and drive repeat business
- Effective team collaboration
- Up-selling to increase revenue
- Efficient multi-tasking in fast paced environments
- Strong communication and presentation abilities
- Solution oriented
- Social media content management
- Time management and attention to details
Timeline
Manager of Practice Development
Sinclair North America
01.2024 - Current
Clinical Communications Manager
Sinclair North America
01.2023 - 01.2024
Clinical Trainer
Viora Med/Sinclair North America
06.2021 - 01.2024
Licensed Aesthetician
New Radiance Cosmetic Center
08.2020 - 06.2021
Patient Coordinator and Licensed Aesthetician
Family Health Care
03.2019 - 03.2020
Licensed Aesthetician
Wellness Fusion
07.2018 - 03.2019
Licensed Aesthetician and Manager
Sublime Aesthetic Professionals
11.2015 - 05.2018
Esthetics License - Esthetics
Oliver Finley Academy
High School Diploma -
Rocky Mountain High School
Awards
Rookie of the Year
Awarded for outstanding performance, rapid skill development, and immediate contribution within the first year, demonstrating exceptional initiative, adaptability, and results beyond expectations.
Employees’ Choice
Peer-nominated recognition for being a trusted, supportive, and collaborative team member who consistently elevates team culture, communication, and morale.
Superior Clinical Support
Honors excellence in providing high-quality clinical and technical support to providers, ensuring optimal treatment outcomes, workflow efficiency, and patient satisfaction.
Impact Award
Recognizes significant contributions that drove measurable improvements in business performance, customer success, and operational effectiveness through leadership, innovation, and strategic execution.