Summary
Overview
Work History
Education
Skills
Timeline
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Aleigha Secord

Twin Falls,ID

Summary

Proven to enhance customer satisfaction and team efficiency at Redhawk, I excel in multitasking and team collaboration. With a knack for maintaining high cleanliness standards and managing high-pressure situations, my skill set aligns with employer needs, ensuring seamless dining experiences and operational excellence.

Overview

3
3
years of professional experience

Work History

Host

Redhawk
05.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cross-trained to handle different restaurant roles, including bussing, kitchen and to-go stations.

Restaurant Busser

Milners Gate
08.2022 - 06.2023
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Upheld high standards of cleanliness throughout the restaurant by periodically checking restrooms for tidiness and stocking necessary supplies.

Food Service Worker

Domino's Pizza
09.2021 - 06.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

No Degree -

Richard Mckenna Charter High School
Mountain Home, ID
01.2025

Skills

Customer Service

Team Collaboration

Multitasking proficiency

Effective Time Management

Professional Appearance

Telephone reception

Reservation coordination

Cleaning and sanitation

Interactive communication skills

Food Running

Table Bussing

Food safety understanding

Timeline

Host

Redhawk
05.2023 - Current

Restaurant Busser

Milners Gate
08.2022 - 06.2023

Food Service Worker

Domino's Pizza
09.2021 - 06.2022

No Degree -

Richard Mckenna Charter High School

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Aleigha Secord