Aleisa Nault
UT,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
American Fork City
11.2021 - Current
- Verified accuracy of billing data and corrected discrepancies.
- Encoded and canceled checks using bank machines.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Audited and corrected billing and posting documents for accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Medical Receptionist
Alpine Pediatrics
05.2021 - 11.2021
- Managed office bookkeeping with insurance billing and patient payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Job Poster
ApplicantPro
02.2017 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Posted jobs for multiple clients on different hiring sites.
Education
High School Diploma -
American Fork High School
American Fork, UT05.1997
Skills
- Proofreading
- Complaint Investigation
- Recordkeeping strengths
- Administrative and Office Support
- Call Management
- Calm Under Pressure
- Product and service knowledge
- Account updating
- Customer Service
- Filing
- Payment Processing
Timeline
Customer Service Representative
American Fork City
11.2021 - Current
Medical Receptionist
Alpine Pediatrics
05.2021 - 11.2021
Job Poster
ApplicantPro
02.2017 - 05.2021
High School Diploma -
American Fork High School
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