Aleisha Jones
Silver Cross Hospital
Joliet,IL
15
years of professional experience
Dedicated professional with a strong background in customer service and office management. Known for effective communication and problem-solving skills, contributing to improved patient outcomes and elevated satisfaction levels.
Work History
Office Coordinator
6 Months- Coordinated scheduling for medical staff, ensuring optimal coverage and efficiency.
- Managed patient registration processes, enhancing workflow and reducing wait times.
- Assisted in maintaining inventory of office supplies and medical equipment, supporting operational readiness.
- Facilitated communication between departments, improving collaboration and information flow.
Central Scheduling- Team Lead
5 Years 3 Months- Led team in implementing patient care protocols, enhancing service delivery and operational efficiency.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Collaborated with multidisciplinary teams to streamline workflows, improving patient outcomes and satisfaction levels.
- Analyzed performance metrics to identify areas for process enhancements, driving quality initiatives within the department.
Flight Attendant
3 Years 1 Month- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction throughout flights.
- Managed cabin safety procedures, conducting pre-flight checks and emergency equipment inspections.
- Coordinated with crew members to enhance communication and streamline operations during flights.
- Trained new flight attendants on safety protocols, customer service standards, and company policies.
Central Scheduler
6 Years 3 Months- Coordinated patient appointments to streamline scheduling processes across multiple departments.
- Implemented electronic scheduling systems to enhance operational efficiency and reduce appointment conflicts.
- Collaborated with healthcare providers to optimize patient flow and improve resource allocation.
- Trained new staff on scheduling protocols, contributing to team competency and service quality.
Education
Associate of Science - Applied Science
High School Diploma
Skills
Schedule coordination
Office administration
Office management
Customer service
Phone Etiquette
Timeline
Office Coordinator
Silver Cross Hospital
02.2026 - CurrentRead More
Central Scheduling- Team Lead
Silver Cross Hospital
11.2020 - 02.2026Read More
Flight Attendant
Envoy Airlines
06.2018 - 07.2021Read More
Central Scheduler
Silver Cross Hospital
02.2012 - 05.2018Read More
Joliet Junior College
Associate of Science from Applied Science
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Joliet Township High Schools- West Campus
High School Diploma
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