Experienced Marketing Executive Assistant/Account Manager with a talent for developing and implementing creative marketing strategies. Proficient in driving brand awareness and engagement through targeted campaigns, consistently achieving successful outcomes. Strong background in digital marketing and market analysis, utilizing these skills to deliver impactful results.
Restructured website management, updates, and advertising driving 40% more traffic
Played a key role in re-budgeting and optimizing marketing strategies, leading to $50,000+ in cost savings by streamlining services and independently managing email marketing, social media, and direct mail initiatives
Increased brand awareness by developing and implementing innovative marketing campaigns.
Took full ownership of direct mail campaigns, reducing outsourcing expenses and increasing efficiency, ultimately saving the company both time and money
Planned and executed events and marketing programs to increase qualified leads.
Developed and executed multi-channel marketing campaigns across social media, email, and paid advertising
Created compelling brand messaging, ad copy, and promotional content for TV, radio, and digital media
Managed client accounts, budgets, and forecasting, optimizing marketing spend for maximum ROI
Conducted market research and competitor analysis to drive targeted marketing strategies
Led high-level executive meetings, project management, and vendor negotiations
Directed live social media campaigns, TV commercials, and radio promotions
Developed and maintained vendor relationships
Account Manager | Operations Consultant
Medical Solutions/FocusOne
01.2019 - 01.2023
Developed strong client relationships
Expanded sales opportunities by recruiting sister companies and identifying pain points and offering tailored solutions
Conducted in-depth client research and streamlined their hiring process and reducing workload
Assisted in screening candidates for clinical and non-clinical roles, ensuring the best talent fit for each position
Managed a large portfolio of 10-300 key accounts, ensuring client satisfaction and retention
Optimized business development and operations by implementing cost-saving strategies and streamlining workflows
Developed training materials and led onboarding sessions for affiliates and clients
Oversaw invoicing, compliance, and payroll services while maintaining a high level of customer support
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
PayFlex/Aetna / CVS
01.2010 - 01.2019
Directed benefits implementation and customer retention strategies for up to 400 key accounts
Led open enrollment training and educational support, driving increased client engagement
Developed strategic account management plans to optimize customer satisfaction and business growth
Managed client relationships to enhance retention and maximize revenue opportunities
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Increased client satisfaction by building strong relationships and addressing their needs promptly.