Aleisha Wiggins
Monroeville,AL
Summary
Customer service oriented professional with administrative and leadership experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure quality.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Teleperformance
05.2023 - 07.2024
- Adopt a proactive, problem-solving mindset to determine the needs of 80 customers on average per shift and effectively respond by researching, locating, and relaying the correct information
- Collaborate with manufacturers and vendors to provide answers to customer questions
- Maintain the call center database by collecting and recording information.
Assistant Manager / Keyholder / Customer Service
Family Dollar
11.2021 - 03.2023
- Supervised and trained new hire store associates, opened and closed the store, and delegated tasks
- Maintained money in safe and ensured all money is accounted for
- Provided support for escalated customer issues, received truck orders, and ensured inventory accuracy
- Supported store manager in loss prevention efforts and served as acting manager.
Assembly Worker / Machine Operator
Guyoungtech USA Inc.
02.2018 - 07.2020
- Ran and troubleshot production line machinery and performed minor repairs as needed
- Inspected quality of materials and parts, labeled items, identified malfunctions, and assisted coworkers
- Operated within Standard Operating Procedures (SOP) and safety guidelines.
Assembly Worker / Machine Operator
Surge Staffing, LLC / Guyoungtech USA, Inc.
01.2017 - 02.2018
- Ran and troubleshot production line machinery and performed minor repairs as needed
- Inspected quality of materials and parts, labeled items, identified malfunctions, and assisted coworkers
- Operated within Standard Operating Procedures (SOP) and safety guidelines.
Warehouse Assembly Associate
Alliance Staffing
05.2014 - 12.2016
- Received, stored, and assembled materials that were stored in warehouse and met daily goals
- Knowledgeable of general storekeeping methods, practices, and procedures, and handled parts
- Worked under limited supervision following standardized practices and methods.
Receptionist / Administrative Support (Seasonal)
Rapid Tax and Loans
11.2013 - 05.2014
- Answered inbound phone calls, took messages, transferred callers, and placed outbound phone calls
- Handled and protected sensitive information, created files and documents, and properly filed records
- Faxed information to appropriate recipients, issued payments and checks, and provided customer service.
Education
Diploma - Medical Office and Billing Specialist -
Ultimate Medical Academy
10.2021
High School Diploma -
Monroe County High School
Monroeville, AL2008
Skills
- Well-organized, manages time and priorities in multi-task environments
- Dependable with good follow-up skills
- Microsoft Office Applications - MS Word, MS PowerPoint Typing Speed - 39 WPM
Timeline
Customer Service Agent
Teleperformance
05.2023 - 07.2024
Assistant Manager / Keyholder / Customer Service
Family Dollar
11.2021 - 03.2023
Assembly Worker / Machine Operator
Guyoungtech USA Inc.
02.2018 - 07.2020
Assembly Worker / Machine Operator
Surge Staffing, LLC / Guyoungtech USA, Inc.
01.2017 - 02.2018
Warehouse Assembly Associate
Alliance Staffing
05.2014 - 12.2016
Receptionist / Administrative Support (Seasonal)
Rapid Tax and Loans
11.2013 - 05.2014
Diploma - Medical Office and Billing Specialist -
Ultimate Medical Academy
High School Diploma -
Monroe County High School