Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Alcala

Thorsby

Summary

Some great achievements include being a bilingual customer service professional with a proven track record of enhancing customer satisfaction and managing cash with precision. Elevated customer experiences at Ulta Beauty Inc., showcasing reliability and exceptional cash handling expertise. Known for patience, composure under pressure, and fostering positive client relationships, leading to significant retention rates.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Ulta Beauty Inc.
03.2023 - Current

• Promoted within the company from Beauty Advisor to Lead Cashier.

• Maintaining high stress with the register lines.

Server

Shoneys
04.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service

Durbin Farms Market
03.2022 - 04.2022

• Worked at the front with orders and also in the back with orders.

Education

Bachelor Of Nursing - Nursing

Jefferson State Community College
Birmingham, AL

Thorsby High School
Thorsby, AL
05.2023

Skills

  • Customer service
  • Bilingual
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge
  • Cash handling expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

Ulta Beauty Inc.
03.2023 - Current

Server

Shoneys
04.2022 - 08.2022

Customer Service

Durbin Farms Market
03.2022 - 04.2022

Bachelor Of Nursing - Nursing

Jefferson State Community College

Thorsby High School
Alejandra Alcala