Alejandra Angel Arguello
Bakersfield,CA
Summary
Dynamic leader with a proven track record at Michaels Arts and Crafts, excelling in staff management and customer service. Expert in fostering teamwork and collaboration, adept at complex problem-solving, and skilled in training and mentoring. Achieved significant improvements in customer satisfaction and loyalty through effective policy enforcement and inventory control.
Overview
8
8
years of professional experience
Work History
Supervisor
J.C Labor Contract
10.2022 - 01.2025
- Conducted evaluations of the product.
- Take protocols to make sure the product didn't have any bacteria's.
- Evaluated other crews for the contractor
- take rollcall
Customer Service Manager
Michaels Arts and Crafts
06.2017 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Arvin High School
Arvin, CA06-2012
Skills
- Training and mentoring
- Staff management
- Complex Problem-solving
- Customer service
- Inventory control
- Project management
- Policy enforcement
- Coaching and mentoring
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
J.C Labor Contract
10.2022 - 01.2025
Customer Service Manager
Michaels Arts and Crafts
06.2017 - 10.2022
High School Diploma -
Arvin High School
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