Alejandra Arroyo
Little Rock
Summary
Passionate interpreter with extensive language experience, dedicated to bridging communication gaps for enhanced understanding and productivity. Utilizes an empathic and mindful approach to prevent conflicts arising from cultural knowledge gaps. Proficient in both OPI/VRI and in-person scenarios, adept at facilitating conversations regardless of scheduling constraints or geographical limitations. Highly trained and certified in medical and educational settings, ensuring a highly efficient interpretation process.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Interpreter/Translator
Freelance Contractor
01.2023 - Current
- Utilize advanced knowledge of language interpretation techniques and medical terminology to accurately interpret communication between medical staff and English learning clients
- Work as a freelance subcontractor to interpret at various clinics and facilities for any type of medical appointment
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Currently provide services to the following language service providers: Link 501 Language Services, Shilei Interpreting, Monti Interpreting and Translation Station.
Educational Interpreter/Translator
Independant Contractor
08.2014 - Current
- Interpreter/translator for various schools
- Bryant School District, Harmony Grove School District, and Jacksonville North Pulaski School District
- Interpret for IEP Conferences, registrations, open house events, speech evaluations, PT conferences and additional meetings to act as an interpreter between school staff, students and parents.
- Also provide written translation of documents such as school handbooks, weekly newsletters, permission slips, and report cards
Equipment Finance Bilingual Administrative Assistant
Simmons Bank
08.2020 - 10.2021
- Assisted loan officers with processing and evaluation of loan applications
- Aided in gathering supporting documentation and verifying accuracy of information to create loan contracts
- Maintained continuous communication via email/phone with vendors, brokers, and insurance agents
- Utilized customer service skills to respond to inquiries from Spanish speaking customers regarding loan status and other related matters
- Revised insurance, title work, and payoff information to keep loans in good standing status
Personal Banker
Simmons Bank
02.2017 - 08.2020
- Identified cross-selling opportunities and recommended banking products and services to customers
- Educated customers on how to use banking products, services, and other financial solutions
- Trained junior staff on proper banking procedures such as account opening process, and teller line work
- Organized documents for loan processing, including income verification statements and credit reports
Education
Associate of Arts - Certificate of General Studies
Pulaski Technical College-University of Arkansas
12.2016
Arkansas Bilingual Interpreter Credential in Education - undefined
01.2024
Medical Interpreter Training Program - undefined
Medical Interpreter Training School
11.2023
Skills
- Cultural competence
- Spanish fluency
- Consecutive interpretation
- Written document translation
Certification
- National Board Certified Medical Interpreters, 12/2023, www.certifiedmedicalinterpreters.org/sea...#202197
- Arkansas Bilingual Interpreter Credential in Education, 01/2024
- Credential Interpreter in Education, 01/2024
Timeline
Interpreter/Translator
Freelance Contractor
01.2023 - Current
Equipment Finance Bilingual Administrative Assistant
Simmons Bank
08.2020 - 10.2021
Personal Banker
Simmons Bank
02.2017 - 08.2020
Educational Interpreter/Translator
Independant Contractor
08.2014 - Current
Arkansas Bilingual Interpreter Credential in Education - undefined
Medical Interpreter Training Program - undefined
Medical Interpreter Training School
Associate of Arts - Certificate of General Studies
Pulaski Technical College-University of Arkansas
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