Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Caballero

San Benito,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining payment processes at Escobedo Insurance, showcasing exceptional customer service and problem-solving abilities. Expert in critical thinking and call center operations, significantly improving efficiency. Achieved notable results in both client engagement and operational tasks, demonstrating a keen eye for detail and a commitment to excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Escobedo Insurance
08.2023 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Taking payments thru calls
  • Making daily calls

Cleaning

Clayton’s Beach Bar and Grill
04.2021 - 06.2023


  • Reduced contamination risks with thorough cleaning and sterilization procedures.
  • Clean rooms
  • Laundry

Education

High School Diploma - Medical

Gladys Porter High School
Brownsville, TX
06.2022

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Bilingual

Timeline

Customer Service Representative

Escobedo Insurance
08.2023 - 09.2024

Cleaning

Clayton’s Beach Bar and Grill
04.2021 - 06.2023

High School Diploma - Medical

Gladys Porter High School
Alejandra Caballero