ALEJANDRA CHAVEZ JUAREZ
Santa Maria,CA
Summary
Bilingual administrative operations professional with progressive experience in employee relations, policy interpretation, and training. Successfully enhanced departmental communication and designed impactful training programs, contributing to increased efficiency across multi-department environments. Currently pursuing coursework in employment law and data analysis to further advance in Human Resources.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Coordinator
People's Self-Help Housing Corporation
San Luis Obispo, CA
05.2023 - Current
- Managed communication with staff, vendors, and the public across multi-department nonprofit, resolving routine inquiries and directing complex matters to appropriate departments, enhancing response efficiency.
- Design and deliver organization-wide Microsoft Excel training, developing materials and practice sessions and incorporating leadership feedback to strengthen employees' data management skills.
- Refined departmental data-tracking spreadsheet for quarterly budget discussions, increasing accuracy and financial visibility for Finance and leadership.
- Coordinate corporate vehicle compliance by monitoring DMV and insurance documentation and following up with leadership to ensure timely, proactive resolution.
- Interpreted and applied organizational policy independently in situations without formal written guidance, escalated exceptions to leadership.
- Achieved promotion in administrative support
- Participated in committees for translation and safety initiatives, reviewing translated materials and facilitating organization-wide communication and safety efforts.
- Handle confidential employee and organizational records with discretion as a commissioned California Notary Public.
Housekeeping Team Leader
Four Seasons Hotels and Resorts
Westlake Village, CA
10.2022 - 05.2023
- Supervised housekeeping team to ensure high cleanliness standards.
- Coordinated daily schedules for housekeeping personnel and room assignments.
- Trained new staff on cleaning procedures and safety protocols.
- Led onboarding, training, scheduling, coaching, and performance evaluations for team of 50+ employees, ensuring timely support and guidance.
- Coordinated daily operations across multiple hotel departments while consistently applying company policy to maintain service quality.
Front Desk Supervisor
Four Seasons Hotels and Resorts
Westlake Village, CA
12.2021 - 10.2022
- Trained, onboarded, and mentored new employees on service standards, operational systems, and company procedures.
- Coordinated with Housekeeping, Engineering, Food & Beverage, and Security to ensure seamless daily operations and enhance guest experience.
- Managed daily operations, resolved complex employee and guest concerns, and prepared operational reports that informed leadership decisions.
Front Desk Agent
Four Seasons Hotels and Resorts
Atlanta, GA
12.2020 - 12.2021
- Welcomed guests with a warm smile and friendly demeanor at the hotel entrance., providing exceptional customer service at all times.
- Managed check-in and check-out processes efficiently for arriving and departing guests.
- Handled guest inquiries and resolved issues promptly to enhance guest satisfaction.
- Provided exceptional customer service in high-volume luxury hotel, maintained accurate records, and mentored new employees to enhance team integration.
Reservations Sales Agent
Four Seasons Hotels and Resorts
Santa Barbara, CA
12.2018 - 12.2020
- Coordinated high-volume reservations and maintained accurate booking records to enhance guest satisfaction.
- Assisted guests with reservation inquiries and booking modifications.
- Provided detailed information about hotel services and amenities to clients.
- Processed guest payments and managed billing accurately.
Education
Associate of Arts - Recreation Management
Allan Hancock College
Santa Maria, CA06-2016
Bachelor of Hospitality Administration - León, Guanajuato, Mexico
Universidad De La Salle Bajío
León, Guanajuato, Mexico06-2014
Skills
- Employee onboarding
- Office administration
- Policy interpretation
- Employee relations and compliance
- Data analysis and reporting
- Microsoft Excel
- Expense management
- Records management
- Cross-functional collaboration
- Conflict resolution
Certification
- California Notary Public
- CPR Certified
Professional Development
- Introduction to Psychology, Allan Hancock College, Completed with an A, Summer 2026
- Business Law, Allan Hancock College, Currently Enrolled, Fall 2026
- Statistics, Allan Hancock College, Currently Enrolled, Fall 2026
Key Qualifications
- Employee Relations & Support: Serve as a primary point of contact for employee questions, coaching, and day-to-day support; resolve routine concerns and escalate complex matters appropriately.
- Policy Interpretation & Compliance: Interpret and apply organizational policies with sound judgment in ambiguous or undocumented situations, including implementing new protocols ahead of formal written guidance.
- Onboarding & Training: Design and deliver training programs, including organization-wide Microsoft Excel training, and mentor and onboard new employees on procedures and service standards.
- Confidential Records Management: Maintain confidential employee and organizational records with discretion; commissioned California Notary Public.
- Cross-Functional Collaboration: Partner with Finance, IT, Property Management, and department leaders to resolve operational, compliance, and administrative matters.
- Data & Reporting: Compile and analyze organizational data in Microsoft Excel; prepare quarterly operational and financial reports that inform leadership decisions.
Timeline
Administrative Coordinator
People's Self-Help Housing Corporation
05.2023 - Current
Housekeeping Team Leader
Four Seasons Hotels and Resorts
10.2022 - 05.2023
Front Desk Supervisor
Four Seasons Hotels and Resorts
12.2021 - 10.2022
Front Desk Agent
Four Seasons Hotels and Resorts
12.2020 - 12.2021
Reservations Sales Agent
Four Seasons Hotels and Resorts
12.2018 - 12.2020
Associate of Arts - Recreation Management
Allan Hancock College
Bachelor of Hospitality Administration - León, Guanajuato, Mexico
Universidad De La Salle Bajío