Alejandra Del Rio
Terrell,TX
Summary
Detail-oriented and compassionate Office Medical Assistant with 3 years of experience in front office operations, patient scheduling, insurance verification, and electronic health records management. Skilled in creating a welcoming environment for patients while ensuring efficient workflow and compliance with HIPAA regulations. Proven ability to manage high-volume front desk duties with professionalism, accuracy, and strong communication skills. Dedicated to supporting both patients and medical staff in delivering high-quality care.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Occumed Plus
01.2020 - 12.2022
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Education
Medical Assistant Certification -
PCI Health Training Center
Richardson, TX04.2016
Clinical Rotations in Allied Health
South Garland High School
Garland, TX06.2015
Skills
- Patient Scheduling & Appointment Management
- Insurance Verification & Authorization Processing
- Electronic Health Records (EHR/EMR) Management
- Front Desk Operations & Patient Check-In/Check-Out
- Medical Terminology & HIPAA Compliance
- Customer Service & Patient Communication
- Multi-Line Phone Handling & Call Management
- Medical Documentation & Chart Preparation
- Co-Pay Collection & Basic Billing Procedures
- Time Management & Multitasking in Fast-Paced Settings
- Team Collaboration with Medical Staff
- Proficiency in Microsoft Office & Practice Management Software
- Bilingual: English and Spanish
Timeline
Medical Assistant
Occumed Plus
01.2020 - 12.2022
Clinical Rotations in Allied Health
South Garland High School
Medical Assistant Certification -
PCI Health Training Center