Alejandra Flores
Taylor,MI
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
Work History
Sorting Associate
DTW5 Amazon
01.2022 - 07.2023
- Assisted in creating and updating standard operating procedures, ensuring all team members adhered to established best practices for maximum efficiency.
- Used hand-held scanner to enter data product information.
- Followed standard operating procedures for inspections and tests.
- Implemented lean principles to identify inefficiencies within sorting process, leading to continuous improvement efforts for increased effectiveness over time.
Call Center Representative
Garner Properties & Management
03.2018 - 01.2020
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for company.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers on company systems, form completion, and access to services.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
Truman High School
Taylor, MI07.2024
Skills
- Workflow Management
- Legal Requirements Interpretation
- Defect Removal
- Fluent in Spanish & English
- Data Management
- Transaction Processing
- Gathering information
- Appointment Scheduling
- Call Center Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Sorting Associate
DTW5 Amazon
01.2022 - 07.2023
Call Center Representative
Garner Properties & Management
03.2018 - 01.2020
GED -
Truman High School