Alejandra Frausto
Fresno,CA
Overview
10
10
years of professional experience
Work History
Customer Service Representative
IRS
08.2022 - Current
- provided over-the-phone technical assistance to individuals
- addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities
- Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken. Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
Sales Associate
Nordstrom Rack
02.2018 - 07.2022
- Make customer experience quick and easy
- Greeting customers
- Sort and return clothes to the floor
- Complete all inventory processes
- Re merchandising and straightening store throughout the day
- Attention to detail
- Multitask
Receptionist
GDMI
03.2017 - 10.2017
- Answering phone
- Greeting customers
- Record keeping
- Faxing and emailing
- Observing/reporting suspicious activities outside the building
Cashier
Dollar General
12.2015 - 03.2017
- Greet customers coming in the store
- Handle cash/credit/debit/check transactions
- Receive payments by cash, credit card etc
- Checking daily cash accounts
- Assist customers with any needs
Sales Associates
Ross Dress for Less
05.2015 - 09.2015
Education
Remington College
Garland, TxHigh School -
Sachse High School
Sachse, TxHigh School -
South Garland High School
Garland, TxSkills
- Customer Service
- Detailed and Organized
- Teamwork
- Communication
- Adaptability
- Responsibility
- Multitasking
- Dependability
- Observation skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
IRS
08.2022 - Current
Sales Associate
Nordstrom Rack
02.2018 - 07.2022
Receptionist
GDMI
03.2017 - 10.2017
Cashier
Dollar General
12.2015 - 03.2017
Sales Associates
Ross Dress for Less
05.2015 - 09.2015
Remington College
High School -
Sachse High School
High School -
South Garland High School