Alejandra Garcia
Elon,NC
Summary
Strong leader and problem-solver dedicated to achieving goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Piedmont Health Services
Burlington, NC
02.2024 - Current
- Collaborated with healthcare teams to streamline communication between patients and providers.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Coordinated appointment scheduling to optimize provider availability and enhance patient flow.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Sales Associate
Old Navy
Mebane, NC
11.2023 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering loyalty.
- Collaborated with team members to maintain store organization and ensure optimal product placement.
- Assisted customers in selecting merchandise, providing product knowledge and recommendations.
- Trained new associates on sales techniques and store policies, promoting a cohesive team environment.
- Implemented visual merchandising standards, increasing product visibility and driving sales performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Executed promotional signage and Markdowns
Sales Administrator
Blue Prestige Inc
Burlington, NC
04.2023 - 02.2024
- Utilized effective communication skills to provide excellent customer service.
- Performed administrative tasks such as filing documents, scheduling appointments, assisting in the preparation of proposals, presentations, and other marketing materials.
- Developed relationships with clients to negotiate pricing terms.
- Assisted in the development of marketing campaigns to increase brand awareness and drive sales growth.
- Organized and facilitated weekly team meetings to discuss goals and objectives
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Conducted meetings with clients to highlight solutions and reinforce organizational regard.
Payroll Administrative Assistant
Blue Prestige Inc
Burlington, NC
04.2022 - 04.2023
- Verified and submitted timekeeping information to ensure timely and accurate payroll processing.
- Reviewed time records for 150 employees to verify accuracy of information.
- Distributed paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
Recruiter
Blue Prestige Inc
Burlington, NC
08.2021 - 04.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pools for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pe-screening assessments.
- Used social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Maintained filing system of current, prospective, and future positions.
- Responded to inquiries from callers seeking information.
- Facilitated onboarding processes, ensuring smooth transitions for new hires into the organization.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Education
High School Diploma -
Eastern Guilford High School
Skills
- Customer service
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Email and telephone communication
- Flexible schedule
- Bilingual
Timeline
Patient Access Representative
Piedmont Health Services
02.2024 - Current
Sales Associate
Old Navy
11.2023 - Current
Sales Administrator
Blue Prestige Inc
04.2023 - 02.2024
Payroll Administrative Assistant
Blue Prestige Inc
04.2022 - 04.2023
Recruiter
Blue Prestige Inc
08.2021 - 04.2022
High School Diploma -
Eastern Guilford High School