Alejandra Gaytan
Martinez,CA
Summary
Experienced and highly organized Medical Assistant with over 8 years of hands-on experience in patient care, administrative support, and team collaboration in fast-paced healthcare settings. Adept at managing multiple tasks, providing exceptional customer service, and ensuring smooth operational workflows. Strong interpersonal skills developed through daily patient interactions, problem-solving, and maintaining a compassionate approach to client needs. Seeking to leverage medical office experience and transferable communication and organizational skills to transition into a customer service career, where I can contribute to creating positive customer experiences and enhancing overall satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Assistant
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
11.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant II
Stanford Medical Center
Walnut Creek, CA
05.2019 - 12.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Assistant Manager
European Wax Center
El Cerrito, CA
12.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Applied Behavioral Analysis Therapist
Cardinal Health
Richmond, CA
02.2017 - 11.2017
- Facilitated social skills groups, helping clients build essential interpersonal abilities through guided practice and peer interaction.
- Evaluated client progress during quarterly review meetings, making necessary adjustments to treatment plans and celebrating achievements alongside families.
- Conducted thorough assessments of client needs, developing tailored intervention strategies based on findings.
- Promoted generalization of skills across environments by collaborating with educators on the implementation of ABA strategies within school settings.
Education
Associate of Science - Science Education
Kaiser Permanente School of Allied Health Sciences
Richmond, CA12-2018
Skills
- HIPAA compliance
- Team leadership
- Customer service
- Decision-making
- Functional communication training
- Problem-solving
- Time management
- Customer relations
- Staff training and development
Timeline
Medical Assistant
John Muir Health, Walnut Creek Medical Center
11.2023 - Current
Medical Assistant II
Stanford Medical Center
05.2019 - 12.2023
Assistant Manager
European Wax Center
12.2017 - 05.2019
Applied Behavioral Analysis Therapist
Cardinal Health
02.2017 - 11.2017
Associate of Science - Science Education
Kaiser Permanente School of Allied Health Sciences