Alejandra Gonzalez
Pasadena,TX
Summary
Motivated and goal-oriented professional with a strong foundation in customer service, administrative support, and team leadership. Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care. Eager to contribute to a dynamic organization where I can continue to grow, develop new skills, and make a lasting impact. Known for my integrity, adaptability, and ability to thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Med Center Therapy
Houston, TX
02.2026 - Current
- Managed appointment scheduling and maintained provider calenders, optimizing efficiency and minimizing patient wait times.
- Greeted patients and visitors with a warm and welcoming demeanor, creating a positive first impression of the healthcare facility.
- Verified patient insurance information, and collected co-payments.
- Answered phone calls and responded to emails.
- Maintained organized and tidy reception area, ensuring a comfortable and professional environment for patients and staff.
- Managed patient records and maintained confidentiality, adhering to HIPAA guidelines and organizational policies.
- Collaborated with medical staff to ensure smooth patient flow and efficient clinic operations, addressing any scheduling conflicts or patient concerns promptly.
- Provided administrative support to healthcare providers, including preparing charts, faxing documents, and managing correspondence.
Chiropractic Assistant / Receptionist
The Injury Clinics
Pasadena, TX
06.2024 - 05.2025
- - Provided front-desk support and assisted patients with check-in, scheduling, and insurance verification.
- - Maintained accurate patient records and ensured HIPAA compliance.
- - Delivered excellent customer service in a healthcare setting while supporting chiropractic staff with administrative tasks.
- - Maintained and organized patient files, both physical and electronic, ensuring quick retrieval and confidentiality.
- - Prepared and filed medical documents, records, and correspondence accurately and timely.
- - Collaborated with staff to ensure proper documentation and secure file handling procedures were followed.
Receptionist / Front Office Clerk
Sage Enviro Tech
La Porte, TX
05.2021 - 12.2023
- - Managed front desk operations including answering phones, greeting visitors, and responding to inquiries.
- - Filed and maintained confidential records, documents, and reports.
- - Scheduled appointments, coordinated meetings, and maintained office calendars.
- - Entered data accurately into internal systems and performed basic bookkeeping tasks.
- - Provided clerical support such as photocopying, faxing, and mail distribution.
- - Maintained a clean, organized, and professional reception area.
Assistant Manager / Sales Associate
Finish Line
Pasadena, TX
11.2019 - 03.2021
- - Promoted from Sales Associate to Assistant Manager based on strong performance and leadership.
- - Managed store operations including opening/closing procedures, cash handling, and team coordination.
- - Delivered high-quality customer service, addressed concerns promptly, and met sales goals.
- - Maintained store appearance, organized merchandise, and handled inventory restocking.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Customer Service & Communication
- Administrative Support
- Front Desk & Reception Management
- Clerical & Filing Systems
- Cash Handling & POS Systems
- Scheduling & Office Coordination
- Multitasking
- Attention to detail
- HIPAA protocol adherence
- Reliability and dedication
Timeline
Patient Care Coordinator
Med Center Therapy
02.2026 - Current
Chiropractic Assistant / Receptionist
The Injury Clinics
06.2024 - 05.2025
Receptionist / Front Office Clerk
Sage Enviro Tech
05.2021 - 12.2023
Assistant Manager / Sales Associate
Finish Line
11.2019 - 03.2021
High School Diploma -
Sam Rayburn High School