Alejandra Hernandez
Miami,FL
Summary
Experienced professional known for rapid advancement. I started as a Front Desk Agent at Intercontinental Hotel Doral, quickly rising to a managerial role. I later transitioned to accounting as an Accounting Assistant at Aloft Miami Brickell, leveraging hospitality background for success. Progressed to the Hotel Accounting Manager, driving financial strategies and operational efficiency.
Overview
5
5
years of professional experience
Work History
Accounting Manager
Aloft Miami Brickell Hotel
Miami, FL
04.2023 - Current
- Ensure compliance with local tax regulations, prepare and file tax returns, and liaise with external tax advisors when necessary
- Assist in the development and monitoring of the hotel's annual budget, ensuring that expenses are controlled, and revenue goals are met
- Prepare, review, and analyze financial statements, including income statements, profit and loss, balance sheets, and cash flow statements on a regular basis
- Responsible for HR functions including payroll preparing and processing and completing hiring and onboarding process for new staff members
- Made sure all checks, wire transfers, and online payment were made in a timely manor to all vendors
- Assisted in preparation and processing of payroll to facilitate prompt staff payments on ADP and Quickbooks Online Payroll
Accounting Assistant
Aloft Miami Brickell
11.2022 - 05.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Investigated disputed credit and debit card transactions made by hotel guest.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Input journal entries on a daily basis to record hotel revenue and merchant deposits.
Rooms Controller
Kimpton Hotels & Restaurants
05.2022 - 11.2022
- Liason between Front Office to Sales, Housekeeping, Accountjng and other departments
- Handle VIP assignments, pending room communication, execute room moves and facilitate guest room amenity deliveries
- Provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages
- Worked on program with revenue manager to maximize occupancy by creating reports to ensure all reservations are guaranteed.
Front Office Manager
Intercontinental Hotel in Doral
02.2021 - 05.2022
- Coordinating schedules for staff of up to fourteen staff members and completing payroll on ADP and completing Personal Action Forms
- Resolving any inconvenience that guest may encounter when supervisors and team members are unable to handle and giving compensation when necessary
- Ensuring that front desk personnel are trained based on Intercontinental Hotel Group brand standards to ensure consistency and meet guest expectations
- Assigning rooms and preparing for VIP guest and arrival based on specific guest preferences
- Setting goals and motivating staff to complete room upgrade sales, enroll guest in IHG loyalty program, and achieve desirable survey scores.
Front Office Supervisor
Intercontinental at Doral Miami
03.2020 - 02.2021
- Training and directing up to 4 front desk team members at a time to ensure a quality and consistent operation
- Building strong relationships and liaise with all other department's especially housekeeping, reservations and sales
- Acting as manager on duty for front desk department when managers are not available
- Cross-checking all billing and routing instructions are correctly updated on Opera PMS for daily arrivals
- Monitoring and controlling room inventory to prevent overselling and upgrade high value guest based on availability.
Front Office Agent
Intercontinental at Doral Miami
06.2019 - 03.2020
- Accommodating guest request and handling guest issues to maximize customer satisfaction
- Handling payments and billing responsibilities to make sure guest are charged correctly at checkout
- Coordinating room assignments on a daily basis for up to 25-55 Pilots and Flight Attendants and pre-registered crew members to make sure contract requirements were met
- Filling in as shift leader to train staff and handle supervisor responsibilities during high-turnover period
- Perform check-in and check-outs for guest based on IHG brand standards and hotel procedures.
Education
Bachelor of Science in Hospitality Management - Hospitality Management
Florida International University
Miami, FL03.2020
Skills
- Bookkeeping
- Bank Reconciliation
- Quickbooks Enterprise
- Journal Entries
- Financial statement presentations
- AP and AR management
- Budget Management
- Payroll Processing
- ADP Total Source and Workforce
- Quickbooks Intuit Payroll
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounting Manager
Aloft Miami Brickell Hotel
04.2023 - Current
Accounting Assistant
Aloft Miami Brickell
11.2022 - 05.2023
Rooms Controller
Kimpton Hotels & Restaurants
05.2022 - 11.2022
Front Office Manager
Intercontinental Hotel in Doral
02.2021 - 05.2022
Front Office Supervisor
Intercontinental at Doral Miami
03.2020 - 02.2021
Front Office Agent
Intercontinental at Doral Miami
06.2019 - 03.2020
Bachelor of Science in Hospitality Management - Hospitality Management
Florida International University