Alejandra Hernandez
Mission,TX
Summary
Accomplished Customer Service Representative with a proven track record at Insurex, adept in resolving high-stress situations and enhancing customer loyalty through empathetic service. Skilled in data entry and critical thinking, I excel in improving client satisfaction and efficiently processing policy updates. My expertise in customer relations and problem-solving abilities has significantly contributed to business success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Insurex
Mission, TX
08.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Insurance Customer Service Representative
Green Insurance
McAllen, TX
10.2014 - 02.2017
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Set up customer payment plans to cover annual policies and renewals.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
Education
High School Diploma -
La Joya Palmview High School
Mission, TX05.2011
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Call center experience
Computer Proficiency
Money handling abilities
Microsoft Excel
Payment Processing
Microsoft Outlook
Follow-up skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Insurex
08.2019 - Current
Insurance Customer Service Representative
Green Insurance
10.2014 - 02.2017
High School Diploma -
La Joya Palmview High School