Alejandra Herrera

• Meeting with prospective tenants, taking them on tours of the units they are interested in, and highlighting the benefits of the units and property.

• Preparing and executing lease documents according to property standards and regulations.

• Conducting credit and background checks to qualify potential tenants.

• Confirming information and references provided by potential tenants on the application.

• Collecting application fees and security deposits from potential tenants, and monthly rental payments from existing tenants.

• Negotiating lease renewals, including communicating changes in prices or terms.

• Coordinating any necessary property maintenance and resolving tenant complaints.

• Informing residents of any changes to their rental agreement, or upcoming events or issues associated with the property.

• Creating marketing and promotional materials to advertise vacant units on the property.

• Monitoring the use of community facilities and common areas, including the office, pool, laundry, mail, and fitness centers.

• Answered customer questions and provided store information.
• Issued receipts, refunds, credits or change due to customers.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained new team members in cash register operation, stock procedures, and customer services.