Alejandra Iglesias
Summary
Results-oriented Store Director with expertise in daily operations and team leadership of 70 employees. Effectively manage workforce scheduling, sales projections, and operational planning to achieve performance goals. Foster a customer-centric environment through employee training and conflict resolution. Drive operational efficiency while upholding high standards in service quality and profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Director
Pavilions
Malibu
10.2006 - Current
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Established budgets for store operating expenses, including payroll and utilities, to optimize financial management.
- Implemented visual merchandising strategies to improve store presentation and appeal.
- Developed staff schedules ensuring adequate coverage during peak hours to meet customer demand.
- Trained and mentored staff, improving customer service skills and fostering teamwork.
- Enforced safety protocols and compliance standards throughout the store environment.
Education
Bachelor of Arts - Sociology
Cal State Univeristy of Northridge
NorthridgeSkills
- Visual merchandising
- Inventory management
- Sales analysis
- Budget management
- Customer relationship management
- Staff scheduling
- People management
- Training and mentoring
- Recruiting and hiring
- Problem solving
- Conflict resolution
- Effective communication
- Finance and accounting
Languages
English
Full Professional
Spanish
Limited
Certification
- Retail Management Certification Program
Cerritos College 2022
Timeline
Store Director
Pavilions
10.2006 - Current
Bachelor of Arts - Sociology
Cal State Univeristy of Northridge