Gina Cimino
Warwick,NY
Summary
Strong and dedicated leader with 7 years of experience leading a team as Store Manager. Skilled at training employees on exceptional customer service etiquette and sales techniques. Results-driven and determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Well versed in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Director
Jil Sander
10.2023 - Current
- Developed new store location from ground up by hiring and training efficient team.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Achieved 20% increase from LY 2025 vs 2024
- Led client data capture and outreach strategies that improved customer retention and increased repeat purchase rates
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly
- Enhanced customer satisfaction by emphasizing selling ceremony; ensuring exceptional service, product availability, and efficient operations.
- Managed both Woodbury and Livermore Outlets from October 2025 to January 2026 until store closure
Assistant Store Manager
LOEWE
03.2023 - Current
- Assisted store manager in meeting standards for customer service and quality.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Worked with Stock Controller to ensure cycle counts were completed accordingly and assisted in an organized and accurate inventory procedure; resulting in a perfect inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Optimized store displays and appearance via strategic merchandising.
Store Supervisor
BALMAIN PARIS
12.2021 - 03.2023
- Provided exceptional service by greeting, listening and assisting clients in exceeding their needs as well as demonstrating knowledge in product
- Strived to achieve individual and store goals; ending 2022 92 % to target (+5% vs. Store)
- Built and strengthened relationships with clients through consistent contact regarding new arrivals, promotions and suggestive styling specific to each client
- Provided personalized remote shopping experience by creating wardrobes unique to client and utilizing photo streams to share product and pricing for seamless remote experience
- Use strong presence and leadership skills to coach sales team in order to maximize sales and service on sales floor
Store Manager
AGENT PROVOCATEUR
05.2017 - 01.2021
- Proactively manage performance of store by leading and motivating team, setting high standards of store presentation and service levels
- Manage and track staff performance through monthly performance reviews, supervision and yearly appraisals
- Reviewed and monitored sales, scheduling and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Liaise and organize retail marketing events in liaison with retail marketing department
- Coached sales associates in product knowledge and specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained yearly stock take result below 0.25%
Store Manager
FREE PEOPLE
04.2016 - 05.2017
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed point of sale opening and closing procedures.
Store Manager
JOE'S JEANS
07.2013 - 07.2015
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2015
Associate of Science - Criminal Justice
Dutchess Community College
Poughkeepsie, NY06.2013
Skills
- Sales Trends Analysis and Reporting
- Records Organization and Management
- Visual Merchandising
- Inventory Control
- Cycle Count Audits
- Staff Recruitment
- Hiring and Onboarding
- Staff Development and Training
- Payroll Administration and Timekeeping
- Microsoft Excel
Timeline
Store Director
Jil Sander
10.2023 - Current
Assistant Store Manager
LOEWE
03.2023 - Current
Store Supervisor
BALMAIN PARIS
12.2021 - 03.2023
Store Manager
AGENT PROVOCATEUR
05.2017 - 01.2021
Store Manager
FREE PEOPLE
04.2016 - 05.2017
Store Manager
JOE'S JEANS
07.2013 - 07.2015
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Dutchess Community College