Alejandra Landeros
Summary
Licensed Health Insurance Agent and former Customer Success Manager with 4+ years of experience driving customer adoption, retention, and revenue growth across U.S., LATAM, and EU markets. Skilled in onboarding optimization, client relationship management, and scalable customer success strategies that improve retention and reduce churn.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
MedMutual Protect
, AZ
10.2025 - Current
- Guided clients in selecting health insurance plans tailored to their specific needs.
- Handled client inquiries and resolved coverage or claims issues to enhance client experience.
- Performed regular follow-ups to confirm customer satisfaction and reinforce policy understanding.
Strategic Customer Success Manager
PrePass
Phoenix, Arizona
07.2024 - 10.2025
- Manage a portfolio of 300+ accounts, consistently hitting 100% performance targets and generating $250K+ MRR through retention and upsell strategies.
- Drove 50% monthly product adoption growth by building a scalable CS framework with tailored demos, strategic training, and data-driven engagement delivering 195% ROI.
- Partnered with C-level executives and cross-functional teams (Sales, Product, Support) to ensure smooth adoption, resolve escalations, and foster long-term client relationships.
- Leveraged Power BI and CS tools to track health scores and build lifecycle playbooks, proactively mitigating churn risks.
- Streamlined API integration workflows with providers like Samsara to reduce implementation time and enhance fleet productivity.
Account Manager
LaserAway Aesthetics
01.2024 - 07.2024
- Managed 100+ patient inquiries/appointments weekly, improving communication and care coordination between patients and providers.
- Reduced no-show rates by 15%, recovering $5K+ in monthly revenue through proactive reminders and follow-ups.
- Generated $35K+ in monthly treatment sales by upselling and cross-selling services, boosting patient lifetime value.
Customer Success Manager
Noumena Partners, Inc
01.2022 - 08.2023
- Collaborated with executives to align product features with business goals, increasing client satisfaction by 15% and unlocking $50K in upsells in the first quarter.
- Built and launched a self-service knowledge base, cutting support ticket volume by 30% and enabling scalable digital support for long-tail customers.
- Led end-to-end project management for a major product launch, acting as the primary liaison between customers and development; streamlined rollout and achieved 85% customer adoption within the first 3 months.
Credit Underwriter
Rocket Mortgage
01.2020 - 12.2021
- Underwrote $1.5M in loans monthly, assessing credit risk and ensuring compliance with regulatory standards.
- Built relationships with 100+ business partners, driving a 20% monthly increase in finalized loans.
- Designed and implemented risk reduction strategies, cutting attrition by 25% in six months and strengthening client retention.
Education
Bachelor's Degree - General Studies of Economy and Industry
University of Arizona
Certification
- Digital Marketing, University of Arizona, 2024
- Google Ads Search, Skillshop, 2024
- Google Analytics, Skillshop, 2024
- Hubspot Marketing, HubSpot Academy, 2024
- Life and Health Insurance License- 2025
Languages
Spanish
Native/ Bilingual
Timeline
Licensed Health Insurance Agent
MedMutual Protect
10.2025 - Current
Strategic Customer Success Manager
PrePass
07.2024 - 10.2025
Account Manager
LaserAway Aesthetics
01.2024 - 07.2024
Customer Success Manager
Noumena Partners, Inc
01.2022 - 08.2023
Credit Underwriter
Rocket Mortgage
01.2020 - 12.2021
Bachelor's Degree - General Studies of Economy and Industry
University of Arizona