ALEJANDRA LAZARDI
Summary
Looking for a challenging job where I can advance both professionally and personally and still contribute significantly to my employer. Eager to take advantage of a strong dedication to lifelong learning, as well as to accomplish success and promote favorable results in a cooperative and encouraging work atmosphere.
Overview
8
8
years of professional experience
Work History
Senior Executive Assistant
United Property Management
Miami, FL
05.2022 - Current
- Assists with orders, phone calls and customer service
- Oversaw day-to-day operations and coordinated facility upkeep and repairs, guaranteeing that utilities and equipment operated effectively. arranged for prompt service delivery and maintenance schedules with outside vendors, maximizing operational effectiveness and reducing downtime.
- Provided comprehensive administrative support to the Chief Engineer, including calendar management, meeting coordination, and travel arrangements. Managed correspondence and communications, ensuring timely responses and efficient workflow. Implemented organizational systems to streamline office operations and enhance productivity.
- Maintained engineering supply and equipment inventories, making sure there was enough inventory on hand for ongoing projects and maintenance requirements.
- Coordinated with vendors and suppliers to acquire the goods and materials required, negotiating advantageous arrangements to minimize expenses.
Healthcare Customer Service Representative
Affinity medix healthcare
Miami, FL
04.2021 - 11.2021
- Provided compassionate customer service to patients, addressing inquiries, concerns, and complaints regarding healthcare services, insurance coverage, and billing. Guided patients through the process of scheduling appointments, understanding medical procedures, and navigating insurance claims, ensuring a positive and supportive experience.
- Conducted proactive outreach to educate customers on healthcare plans, benefits, and preventive care options. Provided information on wellness programs, screenings, and health resources available through their insurance coverage.
Call Center Agent
Kforce Inc.
Miami, FL
07.2020 - 03.2021
- Oversaw incoming and outgoing calls to address questions, worries, and requests from clients about Kforce's expert staffing services.
- Developed trusting relationships with clients to guarantee that they are satisfied with the services they received.
- Customers were informed about the features and benefits of Kforce's professional staffing services and technologies. advertised vacant positions, consultancy gigs, and direct hiring placements in accordance with client requirements and preferences.
Cashier and Sales Floor
Bath And Body Store
Miami, FL
09.2020 - 12.2020
- Generated outstanding customer service by welcoming clients, responding to questions about products, and handling transactions quickly. promoted the goods and services offered by the store, upselling extras to boost client happiness and boost income.
Customer Service and Marketing Assistant
Miami Lunch, Corp.
Miami, Florida
06.2016 - 01.2019
- Call and email more than 50 customers a day to offer: daily lunch delivery services, weekly and monthly specials
- Take phone and email orders from customers and present them to the Operations Manager
- Coordinate drivers’ delivery routes on a daily basis for Doral, Hialeah and Blue Lagoon areas
- Daily average: over 50 deliveries made by four drivers
- Post advertisements with photos in social media: Instagram, Facebook and Twitter.
Education
BBA - Organizational Communication
Florida International University
05-2024
Associates -
Miami Dade College
05.2021
High School -
Ronald Reagan High School
06.2019
Skills
- Strong customer service skills (7 years)
- Detail oriented
- Communication
- Leadership/ Teamwork
- Active listener
- Very proactive and hands on
- Positive and energetic
- Fast learner
- Proficient in Microsoft Office (Excel, Word and Power Point)
- Cashier
- Receptionist
- Interpersonal Skills
- Conflict Resolution
- Teamwork
- Customer Service
- Recruitment and Selection
- Employee Relations
- Organizational Skills
- Problem-Solving
- Attention to Detail
Timeline
Senior Executive Assistant
United Property Management
05.2022 - Current
Healthcare Customer Service Representative
Affinity medix healthcare
04.2021 - 11.2021
Cashier and Sales Floor
Bath And Body Store
09.2020 - 12.2020
Call Center Agent
Kforce Inc.
07.2020 - 03.2021
Customer Service and Marketing Assistant
Miami Lunch, Corp.
06.2016 - 01.2019
BBA - Organizational Communication
Florida International University
Associates -
Miami Dade College
High School -
Ronald Reagan High School
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