Alejandra Leyva
Odessa,TX
Summary
Dedicated hospitality professional with proven expertise in customer service and cash handling, honed at Bubbas 33. Excelled in guest engagement and maintaining cleanliness standards, significantly enhancing customer satisfaction. Skilled in multitasking and resolving complaints swiftly, ensuring a welcoming environment. Demonstrates a strong work ethic and professional appearance, ready to contribute to dynamic teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Bubbas 33
03.2018 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
Bubbas 33
03.2018 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Applied Science - Cosmetology
Odessa College
Odessa, TX05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Hospitality service expertise
- Professional Appearance
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
Licensed cosmetologist
Timeline
Server
Bubbas 33
03.2018 - 01.2024
Host
Bubbas 33
03.2018 - 01.2024
Associate of Applied Science - Cosmetology
Odessa College