Alejandra Lopez
Las Vegas,NV
Summary
Dynamic Assistant Manager with a proven track record at Original Chicken Tender, excelling in customer service and staff supervision. Spearheaded initiatives that significantly improved customer satisfaction and streamlined operations. Skilled in conflict resolution and team leadership, adept at fostering a collaborative environment that encourages growth and efficiency. Achieved notable success in enhancing financial accuracy and driving business growth through strategic planning and staff development.
Overview
1
1
Certification
Work History
Assistant Manager
Original Chicken Tender
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
None -
Rancho High School
Las Vegas, NVSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Staff development
- Sales reporting
Certification
Serve safe certification
Timeline
Assistant Manager
Original Chicken Tender
None -
Rancho High School