Alejandra Lugo
Parrish,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sunglass Hut - Luxottica
Palmetto, FL
05.2019 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Hostess
Kona Grill
Sarasota, FL
09.2016 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Science - Biological Health Science
University of South Florida
Tampa, FL05.2023
Skills
- Sales Trends
- Dispute Mediation
- Store Opening and Closing
- Retail Loss Prevention
- Upselling Techniques
- Customer Service
- Policy and Procedure Adherence
- Verbal and Written Communication
- Sales Optimization
- Time Management
- Teamwork and Collaboration
- Sales Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Sunglass Hut - Luxottica
05.2019 - Current
Hostess
Kona Grill
09.2016 - 05.2019
Bachelor of Science - Biological Health Science
University of South Florida