Alejandra Lupercio- Barragan
Minneola,FL
Summary
Highly motivated Customer Service/Front desk Representative with 5years of experience in delivering great customer service. Skilled in conflict resolution and problem-solving. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Marketing Coordinator
Clermont Endodontic specialist/ Heartland dental corporation
Clermont, US
03.2024 - 04.2025
- A multitasking front desk worker who answers office phone calls with professional customer service care.
- As well as preforming outbound calls, checking in and out guests.
- Taking care of all incoming guests dental insurances.
- Closing doing end of day billing along with coordinating company records of referring doctors and budgeting money for the office marketing program.
- Greeted patients warmly and ensured a welcoming environment at the dental clinic.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Maintained accurate patient records using electronic health record systems for seamless access.
- Processed patient payments and insurance claims to facilitate smooth financial transactions.
- Ensured cleanliness and organization of the front desk area for professional presentation.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Front Desk Receptionist
Citrus Tower Family Dental/ heartland dental corporation
Clermont, US
10.2023 - 04.2025
- Was promoted from general practice to a specialist position within the same company.
- Check in and check out of patients.
- Treatment plans, calling in prescriptions to pharmacy in bound and out bound calls scheduling appointments cancelling appointments, closing and opening of office.
- Greeted patients warmly, creating a welcoming atmosphere at the dental office.
- Managed appointment schedules using practice management software efficiently.
- Answered phone calls and addressed patient inquiries promptly and professionally.
- Collected patient information and verified insurance details accurately.
- Processed payments and maintained accurate financial records daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Timeshare Sales Representative
Exploria Resorts
Clermont, US
05.2020 - 09.2021
- Scheduling owners their own time share resort time.
Education
Associate's degree - Dental Assisting
Florida Career College
Orlando, FLHigh school diploma -
Lake minneola highschool
Minneola, FLSkills
- Documentation review
- Customer service
- Computer skills
- Retail sales
- CPR
- Cold calling
- Marketing
- Food Service
- Communication skills
- X-Ray
- Organizational skills
- Guest services
- Microsoft Word
- OSHA
- Microsoft Office
- Microsoft Excel
- Medical imaging
- Restaurant Experience
- Sales
- Dental Assisting
- Front desk
- Bilingual
- Appointment scheduling
- Insurance verification
- Customer payment
- Effective communication
- Scheduling
- Email correspondence
- Skilled in [software]
- Customer assistance and interaction
- Administrative skills
- Travel coordination
- Spreadsheet tracking
- Call routing
Certification
- Food Handler Certification
- BLS Certification
- X-Ray Certification
- AED Certification
- Registered Dental Assistant
- CPR Certification
- Driver's License
- Medical Coding Certification
Timeline
Front Desk Receptionist/ Marketing Coordinator
Clermont Endodontic specialist/ Heartland dental corporation
03.2024 - 04.2025
Front Desk Receptionist
Citrus Tower Family Dental/ heartland dental corporation
10.2023 - 04.2025
Timeshare Sales Representative
Exploria Resorts
05.2020 - 09.2021
Associate's degree - Dental Assisting
Florida Career College
High school diploma -
Lake minneola highschool