Alejandra Mancia
ONTARIO,UNITED STATES
Summary
Versatile and detail-oriented accounting student looking for an internship opportunity. 3+ years of experience in customer service and sales, licensed tax preparer, problem solver, and fast learner.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Singular Insurance Services
Ontario, United States
11.2023 - Current
- Prepared income taxes for individuals and business owners.
- Assisted the company by working in multiple departments and environments.
- Facilitated the sales of insurance products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Solicited new prospects and provided exceptional support to existing clients
- Maintained accurate records of clients' information
Referral Coordinator
Ruiz Comapany (Family Clinic)
Rialto, United States
09.2022 - 11.2023
- Contacted review organizations and insurance companies to ensure prior approval requirements were met
- Provided specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Ensure that referrals are addressed in a timely manner
- Remind patients of scheduled appointments via mail or phone
- Assist patient in problem-solving potential issues related to the health care system's financial or social barriers
- (e.g., request interpreters as appropriate, transportation services, or prescription assistance)
Sales Associate
Ross Stores Inc
Rialto, United States
06.2021 - 09.2022
- Ensured high levels of customer satisfaction.
- Welcomed customers to the store and answered their inquiries.
- Followed and achieved the department's goals on a monthly, quarterly, and yearly basis.
- Remained knowledgeable about products offered and discussed available offers.
- Helped receive the truck with merchandise, and restocked the store daily.
- Comply with the inventory control procedure.
Education
Associate of Science - Accounting And Finance
Mt. San Antonio College
Walnut, CA05-2026
Associate Degree - Liberal Arts: Biological and Physical Sciences
San Bernardino Valley College
San Bernardino, CA05.2021
High School Diploma -
Eisenhowe High School
Rialto, CA05.2018
Skills
- Critical Thinking
- Problem-Solving
- Negotiation Skills
- Attention to Detail
- Organizational Skills
- Time Management
- Computer Literacy
Languages
- Spanish, Primary Language
- English, Fluent
Timeline
Customer Service Representative
Singular Insurance Services
11.2023 - Current
Referral Coordinator
Ruiz Comapany (Family Clinic)
09.2022 - 11.2023
Sales Associate
Ross Stores Inc
06.2021 - 09.2022
Associate of Science - Accounting And Finance
Mt. San Antonio College
Associate Degree - Liberal Arts: Biological and Physical Sciences
San Bernardino Valley College
High School Diploma -
Eisenhowe High School
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