Alejandra Najera Murillo
Ault,CO
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
10
10
years of professional experience
Work History
Claim Specialist
State Farm Insurance
10.2022 - Current
- Applying knowledge of insurance contracts and endorsements, state laws and regulations when determining coverage, liability and damages.
- Effectively managing work through task driven queues while multi-tasking in a fast paced environment to keep up with current assignments to ensure prompt conclusion of auto claims declared a total loss.
- Work with minimal supervision to review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss.
- Collaborate with internal partners and external vendors such as business partners, and external customers by telephone, written correspondence and/or various electronic media in a professional manner while maintaining a reasonable expense factor and upholding the company’s reputation for quality service.
Personal Banker
Wells Fargo
01.2022 - 09.2022
- Participate in delivery of exceptional customer experience by building relationships through proactive outreach, as well as proposing, appropriate products services and digital solutions to help customers succeed financially.
- Receive direction from managers and exercise judgement within defined policies and procedures.
- Develop understanding of bank products and services and connect with prospective customers to sell our services and generate new business.
- Refer clients to in-house financial experts, as needed.
Bank Teller
Independent Financial
11.2019 - 12.2021
- Uphold record keeping requirements.
- Maintain strict compliance with standards, federal regulations, and state laws.
- Meet customer needs consistently with knowledge and fast service.
- Help team handle high volume work by prioritizing tasks and organizing supplies.
Small Business Specialist
JPMorgan Chase Bank
03.2019 - 10.2019
- Met with business contacts and assessed company needs to develop appropriate and effective solutions.
- Established and maintained strong working relationships through professional communication and collaboration.
- Counseled clients in such areas as financial growth management.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Managed, filed and continuously updated and organized records.
Personal Banker
JPMorgan Chase Bank
05.2016 - 10.2019
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Troubleshot problems and developed successful solutions
- Protected company and customer data by consistently following privacy policies and compliance with all regulatory requirements.
- Kept all areas clean, organized and in line with company professional standards.
- Oversaw scheduling, including making and preparing for appointments each week.
Bank Teller
JPMorgan Chase Bank
12.2015 - 05.2016
- Served customers with diverse banking needs, processed basic transfers and updates.
- Completed each banking need efficiently while reviewing every transaction for accuracy.
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions
- Updated office files daily and kept records organized.
Education
High School Diploma -
Eaton High School
EatonSkills
- Task prioritization
- Written communication
- Adaptability and flexibility
- Customer relations
- Analysis
- Verbal communication
- Compliance management
- Documentation review
- Complex claims consulting
- Forms validation
Timeline
Claim Specialist
State Farm Insurance
10.2022 - Current
Personal Banker
Wells Fargo
01.2022 - 09.2022
Bank Teller
Independent Financial
11.2019 - 12.2021
Small Business Specialist
JPMorgan Chase Bank
03.2019 - 10.2019
Personal Banker
JPMorgan Chase Bank
05.2016 - 10.2019
Bank Teller
JPMorgan Chase Bank
12.2015 - 05.2016
High School Diploma -
Eaton High School
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