Alejandra Olivares Chacha

Dedicated and organized Medical Assistant offering experience in direct patient care and medical office front/back office experience. Experienced in supporting clinical staff, processing specialist referrals and managing patient documentation.

• Assisted orthopedic and spine surgeons with daily clinical and administrative operations.
• Managed incoming and outgoing patient phone calls, addressing questions, concerns, and appointment requests.
• Processed and submitted referrals for HMO, PPO, and Workers’ Compensation patients.
• Submitted prior authorization requests for specialist consultations, diagnostic imaging, MRIs, CT scans, and medical procedures.
• Followed up on pending referrals and authorizations to ensure timely patient care.
• Communicated with insurance companies, medical groups, adjusters, and outside medical facilities regarding patient referrals and authorizations.
• Maintained accurate patient records while following HIPAA privacy and confidentiality guidelines.
• Provided front office and back office support to physicians and clinical staff.