Alejandra Parada Valencia
Houston,TX
Summary
Dynamic bilingual customer service representative with Ttec Solutions Mexico, adept at enhancing customer satisfaction through effective problem-solving and active listening. Proven ability to resolve inquiries in English and Spanish, consistently improving first-call resolution rates. Known for empathy and patience, thriving in high-stress situations while maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Ttec Solutions Mexico
11.2019 - 09.2024
- Promoted a positive work environment by actively participating in team-building activities and supporting colleagues when needed.
- Improved first-call resolution rates through effective problem-solving skills and comprehensive knowledge of company offerings.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
- Regularly reviewed personal performance metrics to identify areas for improvement, leading to consistent growth in key indicators over time.
- Maintained professional demeanor while effectively managing high-stress situations and irate callers.
Education
Sharpstown Middle School
Houston, TXMiguel Ángel Barberena Vega
MéxicoSkills
- Fluent bilingualism
- Customer service
- Problem-solving
- Issue research
- Empathy and patience
- Active listening
- LiveChat messaging
- Complaint resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Ttec Solutions Mexico
11.2019 - 09.2024
Sharpstown Middle School
Miguel Ángel Barberena Vega
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