Alejandra Pena
Doral,FL
Summary
Proven expertise in customer satisfaction and critical thinking, honed at Pediatric Associates and Planet Smoothie. Excelled in maintaining confidentiality and fostering strong client relationships, ensuring repeat business and enhancing brand loyalty. Skilled in front desk operations and effective complaint resolution, consistently delivering exceptional service and operational excellence.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Pediatric Associates
03.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Smoothie Barista
Planet Smoothie
12.2019 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Performed serving, cleaning and stocking to high standards, resolved customer complaints, and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Provided information regarding charge accounts and loyalty programs.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2022
Skills
- Telephone Reception
- Customer Complaint Resolution
- Proper Storage Procedures
- Sanitizing Procedures
- Customer Satisfaction
- Maintaining Clean Work Areas
- Health and Safety Standards
- Brand Loyalty
- Front desk operations
- Documentation
- Customer service
- Time management
- Critical thinking
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Pediatric Associates
03.2023 - Current
Smoothie Barista
Planet Smoothie
12.2019 - 03.2023
Associate of Arts - Psychology
Miami Dade College
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