Alejandra Pineda
Fort Worth,US
Summary
I am a dedicated employee and legal intake specialist looking for a new work environment. I’m looking for a job that will provide me with new challenges as well as opportunities for career growth and advancement. I’m a dynamic communicator who consistently outperforms company goals and expectations and can work under pressure and in fast pace environments.
Overview
7
7
years of professional experience
Work History
Intake Specialist
MAP Communications
2023.03 - Current
- I facilitated efficient intake processes by gathering essential information, details, & contact information so I could direct the calls to the appropriate law firms.
- I attended monthly training sessions on best practices for client interaction, which focused on improving customer satisfaction ratings.
- I answered phone calls and provided new clients with required e retainers to initiate legal representation.
- I utilized critical thinking skills to analyze complex client situations and make informed recommendations for services and support that fit our client’s needs.
Insurance Agent
La Familia Auto Insurance & Tax Services
2020.03 - 2023.03
- Sold many additional products and services after determining the basic needs and requirements of the customer.
- Maintained a consistent and positive attitude toward customers, & peers even in high-stress situations.
- Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value.
- Built relationships with clients and provided excellent service through active listening & communication.
- Maintained high customer service standards by cultivating relationships with clients.
- Identified problems and took the necessary steps to resolve them quickly.
- Assisted many different underwriters with customer accounts & vise versa with clients needing assistance and having to contact our underwriters.
Customer Service Representative
Sam's Club
2018.11 - 2019.11
- Quickly and efficiently prepared credit card contracts
- Acquired new clients
- Draft financial reports
- Demonstrate products
Education
High School Diploma -
Cassata Catholic High School
Fort Worth, TX01.2018
Skills
- Excellent customer service
- Can easily multitask
- Bilingual
- 6 years of experience with phone call customer service, and handling transactions/inquiries
- Can work under pressure & fast pace environments
- Advanced experience with most Microsoft programs
- Fast learner
Timeline
Intake Specialist
MAP Communications
2023.03 - Current
Insurance Agent
La Familia Auto Insurance & Tax Services
2020.03 - 2023.03
Customer Service Representative
Sam's Club
2018.11 - 2019.11
High School Diploma -
Cassata Catholic High School