Alejandra Ponce
El Paso
Summary
Mental health professional with a background in crisis care and experience in a variety of work environments. 2+ years of experience in the mental health field and currently working towards LPC licensure. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MCOT Crisis Specialist
Emergence Health Network
07.2023 - Current
- Provide crisis intervention, screening, referral, relapse prevention, and follow-up services for individuals in crisis
- Develop and maintain professional contact with clients, client families, and other community service providers
- Coordinate and provide appropriate referral and linkage services after staffing with licensed leadership
- Follow all company policies and procedures to deliver quality work.
Mental Health Professional
Pilsen Wellness Center
08.2022 - 05.2023
- Provided mobile crisis response and crisis stabilization services by answering crisis hotline, conducting crisis evaluation, and using crisis de-escalation techniques
- Provided client after care and post crisis follow up services through case management
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Cannabis Advisor
SmokePost CBD Dispensary
03.2022 - 07.2022
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to customers navigating cannabis products
- Contributed to increased sales revenue by establishing lasting relationships with customer base and providing quality customer service
- Maintained a clean, organized, and welcoming store environment and restocked inventory as needed
Front Desk Agent
Hampton Inn & Suites
08.2021 - 03.2022
- Provided customer service by greeting guests at front desk and managing check-in/check-out processes while utilizing conversational skills
- Took reservations over phone, in person, and via computer for guests and provided reservation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
College-Level Essay Writing Tutor
Tutor.com
10.2020 - 02.2022
- Company Overview: Online tutoring service
- Conducted individual tutoring sessions with students struggling with essay composition
- Enhanced student writing skills by providing individualized feedback and guidance on essays and assignments.
- Assisted students in understanding complex grammatical rules and proper sentence structure for clearer communication.
Graduate Teaching Assistant
University of Texas at El Paso
08.2017 - 12.2019
- Graded assignments, proctored tests and provided grades according to university standards.
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Worked with professors during weekly meetings in evaluating student progress, needs, and gains.
Cashier Associate
Burlington Stores
06.2019 - 10.2019
- Assisted customers with inquiries and provided exceptional customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, layaways, refunds and resolving transaction issues.
Substitute Teacher
Socorro Independent School District
10.2017 - 12.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
Administrative Assistant
Horus Wire Protection, Inc.
01.2013 - 01.2018
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Master of Arts - Philosophy
University of Texas At El Paso
El Paso, TX12-2019
Bachelor of Arts - Psychology
University of Texas At El Paso
El Paso, TX06-2017
Bachelor of Arts - Philosophy
University of Texas At El Paso
El Paso, TX06-2017
Skills
- Proficient in Microsoft Office
- Excellent verbal and written communication
- Critical thinking and problem solving
- Highly empathic and emotionally intelligent
Certification
- LCDC-I Certification
- CPR/AED Certification
- QMHP-CS Certification
- Mental Health First Aid Certification
- Aggression Replacement Training Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
MCOT Crisis Specialist
Emergence Health Network
07.2023 - Current
Mental Health Professional
Pilsen Wellness Center
08.2022 - 05.2023
Cannabis Advisor
SmokePost CBD Dispensary
03.2022 - 07.2022
Front Desk Agent
Hampton Inn & Suites
08.2021 - 03.2022
College-Level Essay Writing Tutor
Tutor.com
10.2020 - 02.2022
Cashier Associate
Burlington Stores
06.2019 - 10.2019
Substitute Teacher
Socorro Independent School District
10.2017 - 12.2018
Graduate Teaching Assistant
University of Texas at El Paso
08.2017 - 12.2019
Administrative Assistant
Horus Wire Protection, Inc.
01.2013 - 01.2018
- LCDC-I Certification
- CPR/AED Certification
- QMHP-CS Certification
- Mental Health First Aid Certification
- Aggression Replacement Training Certification
Master of Arts - Philosophy
University of Texas At El Paso
Bachelor of Arts - Psychology
University of Texas At El Paso
Bachelor of Arts - Philosophy
University of Texas At El Paso
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