Alejandra Rivera
Brownsville,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
7
7
years of professional experience
Work History
Drive-Thru Cashier
McDonald's Restaurant
1609 Central Blvd
03.2023 - Current
- Processed customer orders efficiently and accurately in fast-paced environment.
- Handled cash transactions and maintained accurate cash drawer balance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure timely order delivery and satisfaction.
- Adhered to food safety and sanitation standards, promoting a safe workspace.
- Assisted in training new employees on operational procedures and customer service techniques.
- Maintained cleanliness of work area, contributing to overall store presentation standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Customer Representative
Goya Foods
Brownsville, TX
01.2019 - 02.2021
- Analyzed customer feedback to identify trends and recommend improvements in service offerings.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Education
High School Diploma -
Gladys Porter High School
Brownsville, TX06.2016
Skills
Cleaning and sanitation
Excellent communication
Customer service
Problem-solving
Teamwork and collaboration
Multitasking and organization
Taking and preparing orders
Flexible schedule
Stress tolerance
POS systems
Reliability and punctuality
Quality control
Patience and empathy
Cleanliness and hygiene
Order accuracy
Motivation and initiative
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Drive-Thru Cashier
McDonald's Restaurant
03.2023 - Current
Customer Representative
Goya Foods
01.2019 - 02.2021
High School Diploma -
Gladys Porter High School