Alejandra Rodriguez-Cortez
Sunrise
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate & Pharmacy Support
Walgreens
Davie
03.2024 - Current
- Handled cash register operations accurately during peak times.
- Responded to customer inquiries via phone, email and chat.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Camp Counselor
Bright Eyes Quality Child Care
Weston
06.2022 - 07.2024
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Communicated regularly with parents regarding their child's progress at camp.
- Planned, organized, facilitated and promoted diverse recreational programs.
Education
BBA - Finance
Florida International University
Miami, FL06-2027
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06-2025
Skills
- Effective communication
- Goal setting
- Microsoft Excel
- Customer service
- Financial analysis
- Data entry
- Team collaboration
- Problem solving
- Customer relationship management
Curriculum Vitae
- ACG2001- Principles of Financial Accounting I
- ACG2011- Principles of Financial Accounting II
- ACG2071- Managerial Accounting
- GEB1011- Intro to Business
- CGS1060C- Computer Literacy
- MAC2233- Business Calculus
- STA2023- Statistics for Business
Timeline
Customer Service Associate & Pharmacy Support
Walgreens
03.2024 - Current
Camp Counselor
Bright Eyes Quality Child Care
06.2022 - 07.2024
BBA - Finance
Florida International University
Associate of Arts - Business Administration
Broward College
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