Ethan Dillard
Vancouver
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in prescription filling and conflict resolution. Proven ability to engage customers, address inquiries, and enhance sales through effective communication and visual merchandising. Committed to maintaining privacy and delivering exceptional service, ensuring a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Customer Service Associate/ Pharmacy CSA
Walgreens
Vancouver
11.2023 - 01.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Addressed customer questions and concerns regarding products and services.
- I filled prescriptions, stocked the shelves and cooler, worked in the photo lab, and at the front register.
Sales Associate
Beacocks music
Vancouver
08.2023 - 10.2023
- I would go with a few co-workers to local schools to rent out and sell instruments.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Provided accurate information about products, prices and services.
- Prepared merchandise for purchase or rental.
Sales Associate
Dynamite Fireworks
Vancouver
06.2023 - 07.2023
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Prepared merchandise for purchase or rental.
- Greeted customers and provided exceptional customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Helped customers find specific products, answered questions, and offered product advice.
Housekeeping and laundry
Health Care Service group/Sapphire at Cedar Crossing
Portland
01.2021 - 08.2021
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Was responsible for cleaning 35 plus rooms daily, and also responsible for sorting, cleaning, and delivering all linens.
Education
High School Diploma -
Legacy High School
Vancouver, WA01.2022
Skills
- Customer Service
- Prescription filling
- Point-of-sale transactions
- Visual merchandising
- Customer inquiries
- Product knowledge
- Customer relationship management
- Conflict resolution
- Effective communication
- Complaint escalation
- Refunds processing
- Customer service
- Assertiveness
- Refunds and exchanges
- Stock replenishment
- Tactful and diplomatic
- Persuasion skills
- Hard worker
- Stocking
- Cleaning
Affiliations
- Physical Fitness
Timeline
Customer Service Associate/ Pharmacy CSA
Walgreens
11.2023 - 01.2025
Sales Associate
Beacocks music
08.2023 - 10.2023
Sales Associate
Dynamite Fireworks
06.2023 - 07.2023
Housekeeping and laundry
Health Care Service group/Sapphire at Cedar Crossing
01.2021 - 08.2021
High School Diploma -
Legacy High School
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