Alejandra Rodriguez-Garcia
Merced,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Patelco Credit Union
Merced , CA
01.2024 - Current
- Managed high volume of inbound customer calls with professionalism
- Maintained up-to-date knowledge of company policies and procedures
- Opened new accounts and provided account maintenance.
- Verified identity of customers in accordance with regulations.
- Processed customer transactions accurately and efficiently
- Resolved problems or discrepancies concerning customers' accounts
Sales Associate
ACE Cash Express Inc.
Merced , CA
07.2022 - 08.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Assisted customers with setting up checking accounts as well as prepaid cards, completing loan applications and signing up for new services
- Answered inquiries regarding account balances, service charges and interest rates
- Verified that a check has efficient funds with no stops or holds
- Counted and placed cash in corresponding currency strap
Store Associate
Big Lots
Los Banos, CA
09.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options
- Answered questions about store policies as well as any concerns
- Used POS system to process sales, returns, online orders and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales
- Helped join reward program
Crew Team Member
Jack in the Box
Los Banos, CA
09.2020 - 09.2021
- Operated register to process payments
- Assisted with in-store operations by dissembling delivery boxes, cleaning floors and dishwashing
- Trained new employees on proper procedures and company policies
- Prepared and served food according to established guidelines and recipes.
Education
High School Diploma -
Pacheco High School
Los Banos, CA07-2020
Skills
- Multitasking Strengths
- Money Handling
- Positive Customer Engagement
- Products and Services Knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Member Service Representative
Patelco Credit Union
01.2024 - Current
Sales Associate
ACE Cash Express Inc.
07.2022 - 08.2023
Store Associate
Big Lots
09.2021 - 03.2022
Crew Team Member
Jack in the Box
09.2020 - 09.2021
High School Diploma -
Pacheco High School